If you are facing difficulties generating or claiming a shareable link, you can check out the details below to resolve this.

  • Check what browser are you using.

  • If you are using a different browser in your phone, (ie Brave / Dash) we would recommend you to switch back to your native browser or switch back to Google Chrome.

  • Turn off your VPN if you are using one.

  • Make sure to disable any ad blockers or pop up blockers.

  • Make sure that you are connected properly to Wi-Fi or Mobile Data and have a stable connection.

  • Restart device and try to tap the shareable link or try to generate a shareable link.

For detailed information and videos, please refer to What are "Shareable Links?" article.

If you are still having trouble with generating or claiming a shareable link. Please contact support by clicking the chat box in the bottom-right corner of the page. Or you can send us a message to wallet@bitcoin.com

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