Summary
We cannot recover your password. The Bitcoin.com Wallet app is a self-custodial wallet, meaning we do not have any ability to access your private data.
What can be done if I lose my cloud backup password?
We are very sorry that you lost your password, however this is not something we can recover unfortunately. We have placed several warnings on the cloud back-up feature to ensure users are aware of this.
Please keep trying all the passwords you have available to you, as password recovery is impossible on our end.
Please accept our apologies for the inconvenience.
If you have any further questions at all, please feel free to contact our support team via the chat widget on the bottom corner of your screen or by emailing [email protected].