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Getting Started: Do not share your 12-word recovery phrases

Understand the importance of backing up your wallet and keeping your recovery phrase or password safe.

Support Team avatar
Written by Support Team
Updated this week

🧠 Summary

Your 12-word recovery phrase is the key to restoring your crypto wallet if you ever lose access to your device. It’s a critical backup tool that gives you full control of your funds.

🔐 If you’re using this method, store your phrase securely. Without it, you won’t be able to recover your wallet—and neither can we.

✅ For added convenience, enable Cloud Backup in the Bitcoin.com Wallet app by tapping More → Settings (top-right) → Backup & Security → Cloud Backup.


📑 Table of Contents


🔁 Use Your 12-Word Recovery Phrase to Restore Your Wallet

If you ever lose or replace your device, your 12-word recovery phrase allows you to fully restore access to your wallet and funds.

📋 If you’ve already written it down, you’re all set. If not, we strongly recommend doing so while you still have access to the Bitcoin.com Wallet app.

⚠️ Important: Bitcoin.com cannot access your wallet or recovery phrase. You are the sole custodian of your funds. If your recovery phrase is lost or stolen, we cannot recover your wallet.


🔐 Secure Your 12-Word Recovery Phrase

Here are key tips to keep your recovery phrase safe:

  • 🗃️ Store it securely
    Keep it in a safe place alongside important documents like passports or legal papers.

  • 🚫 Don’t share it
    Never give your 12-word phrase—or any QR code containing it—to anyone. This can give them full access to your wallet.

  • 🔄 Back it up before switching devices
    Always save your recovery phrase before moving to a new phone or tablet.

  • No recovery assistance
    Bitcoin.com cannot retrieve your recovery phrase or restore your funds if it’s lost.


🆘 Need Help?

The Bitcoin.com Support Team is available 24/7.

🖥️ Web Support (Help Center)

📱 In-App Assistance

  • Open the Bitcoin.com Wallet app

  • Tap “More” (bottom-right corner)

  • Select “Help & Support”

  • Tap “Speak with a support agent”

  • Then tap “Ask a question” to begin chatting

📧 Email Support

Prefer email? Reach out to us at [email protected] — we're here 24/7 to help!

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