Summary
It is crucial always to back up your wallet and store your 12-word recovery phrases.
If you were to lose or break your device, the only way to recover your Bitcoin.com Wallet app and the funds is with your 12-word backup phrase.
Table of contents
Use your 12-word recovery phrase to restore full access to your wallet
As long as you have written down your 12-word recovery phrase, you will always be able to restore your wallet and any BCH/BTC funds stored within. If you did not yet write down your backup phrase or have lost it, please do so now while you still have access to your wallet.
We do not have any control over users' wallets or their private keys; it is essential that you create a secure backup of your Bitcoin.com wallet. If you do not have your recovery phrase written down, there is nothing Bitcoin.com can do to help recover the wallet or funds for you. It is up to the user to make sure they have their wallet backed up, and the recovery phrase kept safe.
Keep your 12-word recovery phrase safe
Make sure to store your backup phrase in a very secure location, such as with your passports, birth certificates, real estate titles, and other precious documents. Treat it as a precious possession. Since Bitcoin.com has no access to your wallets, we cannot help recover wallets or funds if you have failed to back up your wallets.
Do not share your recovery phrases to anyone to avoid your funds being compromised.
Before switching from an old device to a new one, always remember to backup your wallet by getting the 12-word recovery phrases.
Please check the link on how to back up your wallet - https://support.bitcoin.com/en/articles/3542815-backing-up-my-wallet
Support FAQ Page - https://support.bitcoin.com/en/