🧠 Summary
Your 12-word recovery phrase is the key to restoring your crypto wallet if you ever lose access to your device. It’s a critical backup tool that gives you full control of your funds.
🔐 If you’re using this method, store your phrase securely. Without it, you won’t be able to recover your wallet—and neither can we.
✅ For added convenience, enable Cloud Backup in the Bitcoin.com Wallet app by tapping More → Settings (top-right) → Backup & Security → Cloud Backup.
📑 Table of Contents
🔁 Use Your 12-Word Recovery Phrase to Restore Your Wallet
If you ever lose or replace your device, your 12-word recovery phrase allows you to fully restore access to your wallet and funds.
📋 If you’ve already written it down, you’re all set. If not, we strongly recommend doing so while you still have access to the Bitcoin.com Wallet app.
⚠️ Important: Bitcoin.com cannot access your wallet or recovery phrase. You are the sole custodian of your funds. If your recovery phrase is lost or stolen, we cannot recover your wallet.
🔐 Secure Your 12-Word Recovery Phrase
Here are key tips to keep your recovery phrase safe:
🗃️ Store it securely
Keep it in a safe place alongside important documents like passports or legal papers.🚫 Don’t share it
Never give your 12-word phrase—or any QR code containing it—to anyone. This can give them full access to your wallet.🔄 Back it up before switching devices
Always save your recovery phrase before moving to a new phone or tablet.❌ No recovery assistance
Bitcoin.com cannot retrieve your recovery phrase or restore your funds if it’s lost.
🆘 Need Help?
The Bitcoin.com Support Team is available 24/7.
🖥️ Web Support (Help Center)
Tap the chat icon in the lower-right corner
Select “Ask a question” to begin chatting
📱 In-App Assistance
Open the Bitcoin.com Wallet app
Tap “More” (bottom-right corner)
Select “Help & Support”
Tap “Speak with a support agent”
Then tap “Ask a question” to begin chatting
📧 Email Support
Prefer email? Reach out to us at [email protected] — we're here 24/7 to help!