It is crucial always to back up your wallet and store your 12-word recovery phrases.

If you were to lose or break your device, the only way to recover your Bitcoin.com wallet and the funds is with your 12-word backup phrase.

As long as you have written down your 12-word recovery phrase, you will always be able to restore your wallet and any BCH/BTC funds stored within. If you did not yet write down your backup phrase or have lost it, please do so now while you still have access to your wallet.

We do not have any control over users' wallets or their private keys; it is essential that you create a secure backup of your Bitcoin.com wallet.

If you do not have your recovery phrase written down, there is nothing Bitcoin.com can do to help recover the wallet or funds for you.

It is up to the user to make sure they have their wallet backed up, and the recovery phrase kept safe.

Make sure to store your backup phrase in a very secure location, such as passports, birth certificates, real estate titles, and other precious documents.

Reminder:

**Do not share your recovery phrases to anyone to avoid your funds being compromised.

**Before switching from an old device to a new one, always remember to backup your wallet by getting the 12-word recovery phrases.

Since Bitcoin.com has no access to users' wallets, we cannot help recover wallets or funds if users have failed to back up their wallets.

**IMPORTANT: Make sure to store your backup phrase(s) someplace you know for sure it will be safe. Treat it as a precious possession, and store it with other such documents as birth certificates, passports, real estate titles, etc

Please check the link on how to back up your wallet - https://support.bitcoin.com/en/articles/3542815-backing-up-my-wallet

**Do not share your recovery phrases to anyone to avoid your funds being compromised.

Support FAQ Page - https://support.bitcoin.com/en/