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Getting Started: Do not share your 12-word recovery phrases

Understand the importance of backing up your wallet and keeping your recovery phrase or password safe.

Support Team avatar
Written by Support Team
Updated over 2 weeks ago

Summary

Your 12-word recovery phrase is the key to restoring your crypto wallet if you ever lose access to your device. It’s a critical backup tool that gives you full control of your funds.

🔐 If you’re using this method, store your phrase securely. Without it, you won’t be able to recover your wallet—and neither can we.

✅ For added convenience, enable Cloud Backup in the Bitcoin.com Wallet app by tapping More → Settings (top-right) → Backup & Security → Cloud Backup.

📑 Table of Contents

Use Your 12-Word Recovery Phrase to Restore Your Wallet

If you ever lose or replace your device, your 12-word recovery phrase allows you to fully restore access to your wallet and funds.

📋 If you’ve already written it down, you’re all set. If not, we strongly recommend doing so while you still have access to the Bitcoin.com Wallet app.

⚠️ Important: Bitcoin.com cannot access your wallet or recovery phrase. You are the sole custodian of your funds. If your recovery phrase is lost or stolen, we cannot recover your wallet.

Secure Your 12-Word Recovery Phrase

Here are key tips to keep your recovery phrase safe:

  • 🗃️ Store it securely
    Keep it in a safe place alongside important documents like passports or legal papers.

  • 🚫 Don’t share it
    Never give your 12-word phrase—or any QR code containing it—to anyone. This can give them full access to your wallet.

  • 🔄 Back it up before switching devices
    Always save your recovery phrase before moving to a new phone or tablet.

  • No recovery assistance
    Bitcoin.com cannot retrieve your recovery phrase or restore your funds if it’s lost.


🆘 Need Help?

The Bitcoin.com Support Team is available 24/7.

🖥️ Web Support (Help Center)

📱 In-App Assistance

  • Open the Bitcoin.com Wallet app

  • Tap “More” (bottom-right corner)

  • Select “Help & Support”

  • Tap “Speak with a support agent”

  • Then tap “Ask a question” to begin chatting

📧 Email Support

Prefer email? Reach out to us at [email protected] — we're here 24/7 to help!

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