Summary
If you lose or damage your device, you can regain access to your cryptocurrency wallets by using your automatic backup master password or by inputting your manual backup recovery phrases (12-word seed phrases).
Please be aware that Bitcoin.com does not have access to your backup password, recovery phrases, or private keys, which means we are unable to restore your wallets on your behalf.
Table of contents
How to Restore Your Wallet Using Cloud Backup on Android
If you previously backed up your wallets using the automated "Cloud Backup" via Google Drive option, you just need to enter the master password you created when you backed up your wallets.
Here’s the process:
Once you've installed the app, navigate to the "Sign in to Bitcoin.com" screen and follow these steps:
On the "Sign in to Bitcoin.com" screen, tap "Sign in with Google".
Enter the email address you used to restore your wallet.
Tap on "Restore your wallets".
Select "Google Drive" and choose the appropriate account where you previously performed the "Cloud Backup".
Enter the master password you created when backing up your wallet to decrypt the encrypted file stored in your Google Drive.
Finally, tap on "RESTORE BACKUP".
That’s it! You’ve successfully restored access to all of your wallets and funds in the Bitcoin.com Wallet app.
How To Restore Your Wallet Manually on Android
If you backed up your wallets using a 12-word passphrase, simply use that passphrase and follow these steps.
Once you've installed the app, navigate to the "Sign in to Bitcoin.com" screen and follow these steps:
On the "Sign in to Bitcoin.com" screen, tap "Sign in with Google."
Enter the email address.
Tap on "Restore your wallets".
Select "Import from 12 word passphrase".
Choose the "Asset type" for the wallet you want to import.
Enter your 12-word recovery phrase, or click the QR button to scan the recovery QR code.
Once you have entered all 12 words, the button at the bottom will change color, allowing you to tap it and complete the process.
You may need to restore your BTC, BCH, ETH, AVAX-C, POLY, and BSC wallets individually unless they were created from the same backup phrase
How to Restore Your Wallet Using iCloud Backup
If you previously backed up your wallets using the automated "Cloud Backup" via iCloud Backup, you just need to enter the master password you created when you backed up your wallets.
Here’s the process:
Once you've installed the app, navigate to the "Sign in to Bitcoin.com" screen and follow these steps:
On the "Sign in to Bitcoin.com" screen, tap "Sign in with Apple".
This will connect to your iCloud and prompt you to use "FACE ID".
After scanning your "FACE ID," it will reconnect to your Bitcoin.com account.
Tap on "Restore your wallets".
Select the "iCloud" login option and choose the account where you previously performed the "Cloud Backup".
Enter the master password you created when backing up your wallet to decrypt the encrypted file stored in your "iCloud".
Finally, tap on "RESTORE BACKUP".
That’s it! You’ve successfully restored access to all of your wallets and funds in the Bitcoin.com Wallet app.
How to Restore Your Wallet Manually on iOS
If you backed up your wallets using a 12-word passphrase, simply use that passphrase and follow these steps.
Once you've installed the app, navigate to the "Sign in to Bitcoin.com" screen and follow these steps:
On the "Sign in to Bitcoin.com" screen, tap "Sign in with Apple".
This will connect to your iCloud and prompt you to use "FACE ID".
After scanning your "FACE ID," it will reconnect to your Bitcoin.com account.
Tap on "Restore your wallets".
Select "Import from 12 word passphrase".
Choose the "Asset type" for the wallet you want to import.
Enter your 12-word recovery phrase, or click the QR button to scan the recovery QR code.
Once you have entered all 12 words, the button at the bottom will change color, allowing you to tap it and complete the process.
You may need to restore your BTC, BCH, ETH, AVAX-C, POLY, and BSC wallets individually unless they were created from the same backup phrase
Manually retrieving and decrypting your wallet.data file from your cloud provider
If you have created an automated cloud backup file, you can retrieve the file by going to the file manager of your cloud provider (Google or Apple) and looking for the Bitcoin.com folder. In that folder you will find a wallet.data file. To open the encrypted file you will need to enter the master password you created when you set up automated cloud backup in the Bitcoin.com Wallet app. Your recovery phrases will be displayed in the decrypted file, and you can use those phrases to restore your wallets via the Bitcoin.com Wallet app, or another self-custody cryptocurrency wallet.
Manually retrieving and decrypting your wallet.data file via email
If you have opted to send your encrypted wallet recovery file to your email, simply open the file and enter the master password you created when you set up automated cloud backup in the Bitcoin.com Wallet app. Your recovery phrases will be displayed in the decrypted file, and you can use those phrases to restore your wallets via the Bitcoin.com Wallet app, or another self-custody cryptocurrency wallet.
I'm using an older version of the Bitcoin.com Wallet app and getting an error when I try to import
Some older versions of the Bitcoin.com Wallet app may not support recovering your wallets using the "Import" feature. If using "Import" returns an error, please try these steps instead:
Select your wallet (eg. Bitcoin, Bitcoin Cash)
Tap on the Settings cog
Select More Options
Select Wallet Addresses
Tap Unused Addresses 20 times or until you see the message "Empty addresses limit reached"
Tap Scan addresses for funds
The funds should now show up in your wallets on the app's home screen.
If you have any questions and are using the Bitcoin.com wallet app, simply tap "Settings," then "Help & Support," and select "Speak with a support agent." Send us a message, and we’ll be happy to assist you.
For email support, please reach out to [email protected].