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Cryptocurrency security

Make sure your cryptoassets are safe with these simple tips and best practices

Support Team avatar
Written by Support Team
Updated today

🔍 Summary

Cryptocurrency provides unparalleled freedom by allowing users to hold and transfer assets without intermediaries. However, with that freedom comes full responsibility for securing your funds. This article explains how to protect your digital assets using the Bitcoin.com Wallet, with step-by-step guidance on backing up your wallet, managing passwords securely, and accessing 24/7 support when needed.


📑 Table of Contents


⚠️ Critical Warning

Bitcoin.com does not store your master password or 12-word recovery phrase!
If you lose access to your device, the only way to recover your funds is by using your password or secret recovery phrase.


🔐 Keeping Your Crypto Secure

Cryptocurrencies like Bitcoin, Bitcoin Cash, Ethereum, Polygon, AVAX, and BNB are peer-to-peer, meaning you can send them across the world without needing permission from any authority. This permissionless nature empowers global economic freedom, but it also makes you entirely responsible for securing your digital assets.

The Bitcoin.com Wallet app is a self-custodial wallet. This means:

  • Only you have access to your keys.

  • Bitcoin.com or any other party cannot recover your funds.

  • If you lose your keys, you lose your funds.

Think of it like a high-security vault—without the key, there's no way in.


💾 Backing Up Your Wallet

When setting up your Bitcoin.com Wallet app, you can enable biometrics or a PIN for quick access. But what if you lose or break your phone?

🔁 Why Backup?

Backing up ensures you can recover your crypto-assets in case your device is lost or damaged.

☁️ Option 1: Cloud Backup

  • Go to Settings > Backup & security > Cloud Backup.

  • Set a custom password that decrypts your Wallet backup.

  • Backup file is stored in Google Drive (Android) or iCloud (iOS).

  • Reinstall the Wallet, enter the password, and regain access to all your assets.

📝 Option 2: Manual Backup

  • Go to Settings > Backup & security > Manual backup.

  • Receive a 12-word recovery phrase for each individual wallet.

  • Store the phrases offline (ideally on paper).

  • Use these phrases to restore wallets individually on a new device.


🔑 Password Management Best Practices

Regardless of your backup method, protecting your password or passphrases is critical.

✅ Do:

  • Physically write down your password/passphrases.

  • Store them in a secure location (e.g., a safe).

  • Make multiple copies and store them in separate places (e.g., your home and a trusted family member’s house).

❌ Don't:

  • Store passwords digitally (e.g., notes apps, cloud documents).

  • Take screenshots or photos of your passphrase.

  • Share your recovery information with anyone.

For Cloud Backups, your data is protected by the security of your Google or Apple account. Enable 2-Factor Authentication (2FA) for additional safety.


🆘 Need Help?

The Bitcoin.com Support Team is available 24/7.

🖥️ Web Support (Help Center)

📱 In-App Assistance

  • Open the Bitcoin.com Wallet app

  • Tap “More” (bottom-right corner)

  • Select “Help & Support”

  • Tap “Speak with a support agent”

  • Then tap “Ask a question” to begin chatting

📧 Email Support

Prefer email? Reach out to us at [email protected] — we're here 24/7 to help!


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