Summary
In the event you lose or break your device, you can restore access to your cryptocurrency wallets by entering your automatic backup master password or by entering your manual back up recovery phrases (12-word seed phrases).
Please note that Bitcoin.com does not have access to your backup password, recovery phrases, or private keys. This means we cannot restore your wallets for you.
Table of contents
Restoring (importing) your cryptocurrency wallets from automated cloud backup
If you backed up your wallets using the automated backup via Google/Apple cloud option, you just need to enter the master password you created when you backed up your wallets. Here’s the process:
If you’ve already installed the app and progressed to the app’s home screen without restoring your wallets from cloud backup, here’s the process for restoring from cloud backup:
From the app’s home screen tap Settings.
Select Backup & Security
If you haven’t already, sign in to either your Google or Apple account (depending on which service you previously uploaded your back up to)
Enter the master password you created when you backed up your Wallet (this will decrypt the encrypted file stored in your Google/Apple cloud).
That’s it! You’ve successfully restored access to all of your wallets and funds in the Bitcoin.com Wallet app.
Restoring (importing) your cryptocurrency wallets from 12-word seed phrases
You can add any supported wallets you've previously backed up by entering the 12-word passphrase for each wallet.
From the home screen, tap the Add/Import button.
Select "IMPORT WALLET"
In the "Recovery Phrase" tab, choose the wallet type you'd like to import (eg. Bitcoin).
Enter the 12-word recovery phrase or, if you've backed up your wallet in QR-code form, you can scan the code that represents your 12-word recovery phrase. Please note that when entering your phrase, all words must be lowercase with a single space between them, and no space after the final word.
Manually retrieving and decrypting your wallet.data file from your cloud provider
If you have created an automated cloud backup file, you can retrieve the file by going to the file manager of your cloud provider (Google or Apple) and looking for the Bitcoin.com folder. In that folder you will find a wallet.data file. To open the encrypted file you will need to enter the master password you created when you set up automated cloud backup in the Bitcoin.com Wallet app. Your recovery phrases will be displayed in the decrypted file, and you can use those phrases to restore your wallets via the Bitcoin.com Wallet app, or another self-custody cryptocurrency wallet.
Manually retrieving and decrypting your wallet.data file via email
If you have opted to send your encrypted wallet recovery file to your email, simply open the file and enter the master password you created when you set up automated cloud backup in the Bitcoin.com Wallet app. Your recovery phrases will be displayed in the decrypted file, and you can use those phrases to restore your wallets via the Bitcoin.com Wallet app, or another self-custody cryptocurrency wallet.
I'm using an older version of the Bitcoin.com Wallet app and getting an error when I try to import
Some older versions of the Bitcoin.com Wallet app may not support recovering your wallets using the "Import" feature. If using "Import" returns an error, please try these steps instead:
Select your wallet (eg. Bitcoin, Bitcoin Cash)
Tap on the Settings cog
Select More Options
Select Wallet Addresses
Tap Unused Addresses 20 times or until you see the message "Empty addresses limit reached"
Tap Scan addresses for funds
The funds should now show up in your wallets on the app's home screen.