Sent BCH to BTC wallet address or vice versa
If you mistakenly sent BCH (Bitcoin Cash) to a BTC (Bitcoin) Wallet address, please check the article below.
Bitcoin Cash (BCH) and Bitcoin (BTC) are both irreversible payment systems. So, unfortunately, there is no way to reverse a sent transaction or for you to recover the BCH from your end.
Bitcoin Cash (BCH) can usually be recovered from a Bitcoin (BTC) address, but this can only be done from the "Receivers" end.
If you have sent BCH to a BTC address, you will need to ask the receiving party to recover the BCH funds. If they do not know how to recover BCH from their BTC address, they will need to contact their wallet provider's support team.
If you have sent the BCH to your own BTC wallet without using the Bitcoin Swap Feature, please contact our support team to assist you (support@bitcoin.com).
Sent Funds are not showing.
If you have sent Bitcoin (BTC) or Bitcoin Cash (BCH) to someone but they say the bitcoins never arrived, please check the receiving address on our block explorer (Please check the link on how to use the Block Explorer - *LINK)
You can check all BCH and BTC transactions on the blockchain here: https://explorer.bitcoin.com.
You can send the block explorer URL link as "proof-of-payment" to the recipient.
If the recipient states that they did not receive the bitcoins, please ask them to confirm the receiving address.
If you have sent to the correct address, but the recipient cannot see the bitcoins in their wallet, you may have mistakenly sent BCH to a BTC address or vice-versa.
Bitcoin Cash (BCH) and Bitcoin (BTC) are both irreversible payment systems. So, unfortunately, there is no way to reverse a sent transaction or for you to recover the BCH from your end.
Bitcoin Cash (BCH) can usually be recovered from a Bitcoin (BTC) address (or vice-versa), but this can only be done from the "Receivers" end.
The recovery instructions on our FAQ page will only work for the Bitcoin.com wallet, and only if you are the "receiving" party.
Sent funds to the wrong address
Bitcoin Cash (BCH) and Bitcoin (BTC) are irreversible payment systems, so there is no way to reverse a sent transaction.
If you have sent to or provided an incorrect address when purchasing BCH or BTC and the bitcoins have already been sent to that address, then, unfortunately, there is likely no way for you to recover the funds.
Please note that Bitcoin.com doesn't control Bitcoin in any way. We also don't send, receive, or store any bitcoins.
Please read our Getting Started section to learn more about Bitcoin, how it works, and how to use it.
You may also find our Bitcoin FAQ and Wallet FAQ pages very useful.
Always remember to backup your Bitcoin.com wallet(s). We cannot help the user with recovery if they haven't backed up their wallet, and don't have the backup phrase
Please note Bitcoin.com does not have access to the private keys of your Bitcoin.com wallet, and therefore we have no control over funds or any transactions made.
Also, watch Why is there more than one version of Bitcoin? - Bitcoin 101 - https://www.youtube.com/watch?v=3RB1-m08m6c
Support FAQ Page - https://support.bitcoin.com/en/