The Verse Card program is managed and operated by a third-party partner, Alchemy Pay.
We have been informed that Paytend Europe UAB — the banking institution selected by Alchemy Pay to issue these cards — has had its Electronic Money Institution (EMI) license revoked by the Bank of Lithuania, effective 3 March 2026.
What this means for you
Because the issuer chosen by Alchemy Pay is no longer authorized to provide payment services, your card is currently inactive. Please discontinue all top-up attempts and use of the card immediately.
Accountability and Funds
Alchemy Pay is the primary party responsible for the management of this card program and the relationship with the issuing bank.
Under European regulatory requirements, Paytend is legally obligated to safeguard customer funds in segregated accounts.
Refund procedure for Verse Card holders in the EU
The Verse Card was issued by Paytend Europe UAB, a licensed financial services company based in Lithuania. They hold your card balance and will process your refund directly.
To proceed, please email [email protected] with the subject line "Balance Refund - [Your Full Name]" and provide the following:
A SEPA IBAN account number and BIC code. The account must be SEPA-compliant, denominated in EUR, and held under the exact name you used to register for the Verse Card.
Proof of SEPA bank account ownership, such as a recent bank statement or account confirmation letter that clearly shows your full name and IBAN.
Please ensure that:
The account is active and able to receive incoming transfers
The proof of ownership document is clear and legible
In accordance with regulatory requirements, Paytend is only able to transfer funds to a SEPA account held under your own name. They are not permitted to process refunds to non-SEPA accounts or to accounts under a different name.
For any issues with the refund process, contact Paytend directly at the same address.
Refund procedure for Verse Card holders outside the EU
The Verse Card was issued by Paytend Europe UAB, a licensed financial services company based in Lithuania. They hold your card balance and are responsible for processing refunds.
At this time, Paytend is only able to refund balances to SEPA bank accounts in EUR held under the cardholder's name. We understand that this option is not available to many of our cardholders outside the EU.
We are actively working with Alchemy Pay and their selected card partner Paytend to establish an alternative refund method for affected cardholders. Your balance remains held by Paytend and will be returned to you once a viable path is in place.
We will keep you updated as this progresses. You do not need to take any action at this time.
We are currently:
Holding Alchemy Pay accountable: Demanding a clear and immediate timeline for the return of all user balances.
Monitoring the Regulator: Closely following the Bank of Lithuania’s instructions for the recovery of funds.
Advocating for you: While Bitcoin.com does not hold or manage these funds, we are actively engaging with Alchemy Pay at the highest level to resolve this matter.