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Sell Crypto using MoonPay - FAQ

Frequently Asked Questions when selling your Bitcoin and cryptocurrency via MoonPay in the Bitcoin.com Wallet app

Support Team avatar
Written by Support Team
Updated over a week ago

Summary

If you're located in a supported region, you can sell your crypto for cash using MoonPay and withdraw the funds directly to your bank account — all within the Bitcoin.com Wallet app.

To get started, simply tap the "Sell" button on the Wallet app home screen and follow the on-screen instructions.

  • Supported Regions: USA (by state), EU countries, the UK, and other select countries (see full list below).

  • Payout Methods: Bank transfer or card withdrawal.

  • Transfer Time: Typically 30 minutes to 5 business days.

  • Requirements: Linked bank account and completed identity verification (KYC).

Getting Started
To help you through the process, check out this step-by-step video guide:

📑 Table of Contents

Which cryptocurrencies can I sell?

You can currently sell a wide range of cryptocurrencies via MoonPay, including Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH) and more.

We constantly update the list of cryptocurrencies that can be sold for cash. Please visit sell.bitcoin.com to find out more.

What are the fees for selling my crypto?

A detailed fee breakdown for selling crypto is displayed on screen before confirmation. Be sure to review the network fee, MoonPay fee, and any other applicable fees before confirming the transaction.

What is the minimum amount I can sell?

MoonPay has a minimum sell amount that varies depending on the cryptocurrency you're selling. Below are the minimum amounts for each cryptocurrency. When selling crypto, the minimum amount will also be displayed on the screen to ensure a smooth and convenient experience for the user.

What is the maximum amount I can sell?

The maximum you can sell varies by cryptocurrency and may also be subject to your individual account limits. The following table outlines maximum amounts for the most popular cryptocurrencies.

Cryptocurrency

Amount

Bitcoin (BTC)

1

Bitcoin Cash (BCH)

40

Ether (ETH)

3

Tether (USDT)

10,000

Which regions are supported?

Currently, residents of the listed countries can sell crypto for local currency via the Bitcoin.com Wallet app.

If you're experiencing any issues selling within the Bitcoin.com Wallet app for any reason, you can still sell crypto using our trusted third-party provider: 👉 Sell Crypto via Onramper

Alternatively, there are other ways to sell your crypto assets. Please refer to this article for more information.

✅ Supported Countries

A–G

H–N

O–Z

Andorra

Honduras

Oman

Argentina

Hungary

Papua New Guinea

Australia

Iceland

Paraguay

Austria

India

Peru

Azerbaijan

Indonesia

Poland

Bahrain

Ireland

Portugal

Belgium

Israel

Qatar

Bosnia and Herzegovina

Italy

Romania

Brazil

Kazakhstan

Saint Lucia

Brunei Darussalam

Kenya

San Marino

Bulgaria

Kuwait

Saudi Arabia

Chile

Kyrgyzstan

Serbia

Costa Rica

Latvia

Singapore

Croatia

Liechtenstein

Slovakia

Cyprus

Lithuania

Slovenia

Czechia

Luxembourg

South Africa

Denmark

Malawi

Spain

Dominica

Maldives

Sweden

Egypt

Malta

Switzerland

El Salvador

Mexico

Tanzania

Estonia

Moldova

Thailand

Ethiopia

Monaco

Turkey

Finland

Montenegro

Turkmenistan

France

Mozambique

UAE

Georgia

Namibia

United Kingdom

Germany

Netherlands

Uruguay

Gibraltar

New Zealand

Uzbekistan

Greece

North Macedonia

Vatican City

Guatemala

Norway

Zambia


🇺🇸 Supported U.S. States

You can sell crypto if you reside in one of the following U.S. states:

A–M

N–Z

Alabama

Nebraska

Alaska

Nevada

Arizona

New Hampshire

Arkansas

New Jersey

California

New Mexico

Colorado

New York

Connecticut

North Carolina

Delaware

North Dakota

District of Columbia

Ohio

Florida

Oklahoma

Georgia

Oregon

Hawaii

Pennsylvania

Idaho

Puerto Rico

Illinois

Rhode Island

Indiana

South Carolina

Iowa

South Dakota

Kansas

Tennessee

Kentucky

Texas

Maine

Utah

Maryland

Vermont

Massachusetts

Virginia

Michigan

Washington

Minnesota

West Virginia

Mississippi

Wisconsin

Missouri

Wyoming

Montana


Which Bank accounts are supported for ACH Withdrawals?

MoonPay supports Euro bank accounts that can receive SEPA payments and UK bank accounts that can receive GBP payments.

ACH sell is available for U.S. users.

How long does it take to receive cash after selling my Bitcoin and cryptocurrency via MoonPay?

MoonPay partners with local payment networks worldwide, so delivery times vary depending on the local currency you choose to receive. A breakdown of the delivery speeds is provided in the table below.

UK Bank Account

European Bank

US Bank Account

Withdrawals to Cards

Within 1 working day

Within 1-3 working days

Within 3-5 working days

  • Mastercard/VISA Fast Funds card: Within 30 minutes.

  • Mastercard/Standard VISA cards: Up to 48 hours for funds to be made available.

How do I check the status of my transaction?

Open the email confirmation from MoonPay and click on "See complete deposit instructions."

This will direct you to the MoonPay tracker, where you can check if any additional action is required from you to complete your transaction. You’ll also be able to see if the transaction is still being processed or if it has already been approved by MoonPay.

Will my bank charge me to receive the funds?

Please check with your bank to see if they charge any additional fees for inbound bank transfers.

Can I cancel the transaction for selling my crypto?

If you have already sent your Bitcoin or cryptocurrency to MoonPay by scanning the QR code and initiating the transaction, the transaction cannot be canceled.

If you have not yet sent your Bitcoin or cryptocurrency to MoonPay, the sell order will automatically expire one week from the creation date, and you will receive an email confirming the expiration. There is no fee or penalty for not completing your sell order.


🆘 Need Help?

The Bitcoin.com Support Team is available 24/7.

🖥️ Web Support (Help Center)

📱 In-App Assistance

  • Open the Bitcoin.com Wallet app

  • Tap “More” (bottom-right corner)

  • Select “Help & Support”

  • Tap “Speak with a support agent”

  • Then tap “Ask a question” to begin chatting

📧 Email Support

Prefer email? Reach out to us at [email protected] — we're here 24/7 to help!

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