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Sell Crypto using MoonPay - FAQ
Sell Crypto using MoonPay - FAQ

Frequently Asked Questions when selling your Bitcoin and cryptocurrency via MoonPay in the Bitcoin.com Wallet app

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Written by AI Translator
Updated over a week ago

Summary

If you are in a supported region (see below for the list), you can sell Bitcoin and cryptocurrency for cash via MoonPay using the Bitcoin.com Wallet app. To get started, simply tap the "Sell" card from the app's home screen and follow the instructions.

Getting Started
To help you through the process, check out this step-by-step video guide:

Table of contents

Which cryptocurrencies can I sell?

You can currently sell a wide range of cryptocurrencies via MoonPay, including Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH) and more.

We constantly update the list of cryptocurrencies that can be sold for cash. Please visit sell.bitcoin.com to find out more.

What are the fees for selling my crypto?

A detailed fee breakdown for selling crypto is displayed on screen before confirmation. Be sure to review the network fee, MoonPay fee, and any other applicable fees before confirming the transaction.

What is the minimum amount I can sell?

MoonPay has a minimum sell amount that varies depending on the cryptocurrency you're selling. Below are the minimum amounts for each cryptocurrency. When selling crypto, the minimum amount will also be displayed on the screen to ensure a smooth and convenient experience for the user.

What is the maximum amount I can sell?

The maximum you can sell varies by cryptocurrency and may also be subject to your individual account limits. The following table outlines maximum amounts for the most popular cryptocurrencies.

Cryptocurrency

Amount

Bitcoin (BTC)

1

Bitcoin Cash (BCH)

40

Ether (ETH)

3

Tether (USDT)

10,000

Which regions are supported?

If you are in the US, EEU, or UK you can sell cryptocurrency for cash via MoonPay using the Bitcoin.com Wallet app.

Please note that MoonPay is exploring opening their sell feature to users in other regions.

Which Bank accounts are supported for ACH Withdrawals?

MoonPay supports Euro bank accounts that can receive SEPA payments and UK bank accounts that can receive GBP payments.

ACH sell is available for U.S. users.

How long does it take to receive cash after selling my Bitcoin and cryptocurrency via MoonPay?

MoonPay partners with local payment networks worldwide, so delivery times vary depending on the local currency you choose to receive. A breakdown of the delivery speeds is provided in the table below.

UK Bank Account

European Bank

US Bank Account

Withdrawals to Cards

Within 1 working day

Within 1-3 working days

Within 3-5 working days

  • Mastercard/VISA Fast Funds card: Within 30 minutes.

  • Mastercard/Standard VISA cards: Up to 48 hours for funds to be made available.

How do I check the status of my transaction?

Open the email confirmation from MoonPay and click on "See complete deposit instructions."

This will direct you to the MoonPay tracker, where you can check if any additional action is required from you to complete your transaction. You’ll also be able to see if the transaction is still being processed or if it has already been approved by MoonPay.

Will my bank charge me to receive the funds?

Please check with your bank to see if they charge any additional fees for inbound bank transfers.

Can I cancel the transaction for selling my crypto?

If you have already sent your Bitcoin or cryptocurrency to MoonPay by scanning the QR code and initiating the transaction, the transaction cannot be canceled.

If you have not yet sent your Bitcoin or cryptocurrency to MoonPay, the sell order will automatically expire one week from the creation date, and you will receive an email confirming the expiration. There is no fee or penalty for not completing your sell order.

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