This guide answers common questions about topping up your Bitcoin.com balance, buying and selling crypto, and withdrawing your Bitcoin.com balance using the Bitcoin.com Wallet app.
📑 Table of Contents
1. Why should I use Bitcoin.com Balance?
Holding a Bitcoin.com Balance allows you to quickly and easily buy or sell crypto with:
Higher approval rates
Lower fees
More control over the timing of your investment
This makes the process of buying crypto faster, smoother, and more efficient than traditional onramping methods.
2. What can I do with my Bitcoin.com Balance?
Within the Bitcoin.com app, you can:
Top up
Withdraw
View
Spend
...your balance, all within the app.
3. Where is this available?
Currently, the Bitcoin.com Balance is available for users residing in:
United Kingdom - GPB
⚠️ Please note: Availability in other countries is not supported at this time.
4. What would I do if I already had a MoonPay Balance?
Your MoonPay balance is not lost. However:
MoonPay and the Bitcoin.com balances are separate.
You can continue using both independently—one for Bitcoin.com, the other across MoonPay’s network.
To transfer funds:
Withdraw your balance from MoonPay to your bank account or preferred payment method.
Top up your Bitcoin.com Balance in the app with that amount.
5. How do I top up my Bitcoin.com Balance?
It’s easy! Here’s how:
Go to the Bitcoin.com Wallets.
Tap "Top Up".
Complete Know Your Customer (KYC) information
Select your payment method.
Enter the amount you’d like to add.
Follow the prompts to complete your transaction.
⏱️ Most top-ups process within minutes.
🏦 Bank transfers can take up to 3 business days. If your transfer takes longer, please contact us here.
6. Where can I withdraw my Bitcoin.com Balance?
You can withdraw your balance anytime via this link or directly through the app by selecting your withdrawal method—bank transfer, PayPal, Venmo, or cards, depending on availibility.
7. Are there limits?
You can transact up to $20,000 per year until you provide proof of income.
8. What are the fees?
🟢 Top-up Fees
Payment Method | US/UK/EU |
Bank Transfer | 0% (min. $0.00) |
Debit Card | 1.99% |
Credit Card | 2.99% |
PayPal | 1.99% (US) / 2.99% (EU/UK) |
Venmo | 1.99% (US) |
🔻 Withdrawal Fees
Method | US | EU/UK |
Bank Transfer | 0% + $3.99 flat fee | 0% (min. $0.00) |
Cards & Mobile Wallets | 2.49% (min. $0.99) | 2.49% (min. $0.99) |
PayPal | 0.75% (min. $0.99) | 2.99% (min. $0.99) |
Venmo | 0.75% (min. $0.99) | Not supported |
9. How do I buy crypto from the Home screen?
Buying crypto via the Buy button (powered by MoonPay) is quick and simple:
From the Home screen, tap Buy Bitcoin.
Select a purchase amount: $100, $200, $500, or enter a custom amount.
Choose your payment method.
Complete any required verification steps.
Confirm your purchase.
Your crypto will be deposited into your selected wallet in the app.
10. Need Help?
The Bitcoin.com Support Team is available 24/7.
🖥️ Web Support (Help Center)
Tap the chat icon in the lower-right corner
Select “Ask a question” to begin chatting
📱 In-App Assistance
Open the Bitcoin.com Wallet app
Tap “More” (bottom-right corner)
Select “Help & Support”
Tap “Speak with a support agent”
Then tap “Ask a question” to begin chatting
📧 Email Support
Prefer email? Reach out to us at [email protected] — we're here 24/7 to help! help you!