Receiving cryptocurrency with your Bitcoin.com is simple, secure, and fast. Whether you're expecting a payment, a transfer, or funding your wallet from another exchange, this guide will show you exactly how to do it.
📑 Table of Contents
1. Step-by-Step: How to Receive Crypto
Follow these steps to receive crypto in your Bitcoin.com:
Log in to your account at https://accounts.bitcoin.com/dashboard
Tap on “My Assets” located in the upper-left corner
Tap on “Receive”
Select the cryptocurrency you'd like to receive
You’ll see a QR code and a wallet address below it
You can either scan the QR code or
Tap the “Copy address” icon to copy the wallet address and share it with the sender
2. Important Tips
⚠️ Double-check the wallet address before sharing it.
Crypto transactions are non-reversible, and entering or providing an incorrect address may result in loss of funds.
Always:
Confirm the correct cryptocurrency is selected (e.g., BTC, BCH, ETH)
Make sure the sender is sending to the exact address displayed
Avoid sending unsupported assets to your wallet
3. Need Help?
If you need assistance, our Bitcoin.com Support Team is available 24/7 to help you.
🖥️ Web Support (via Dashboard)
Locate “Help & Support” at the bottom center of the page and tap on it.
You’ll be redirected to the support article page.
Tap the green and white chat icon in the lower-right corner of the screen.
Select “Ask a question” to begin chatting.
📱 In-App Assistance
Open the Bitcoin.com Wallet app
Tap “More” (bottom-right corner)
Tap “Help & Support”
Select “Speak with a support agent”
Then tap “Ask a question” to begin chatting
📧 Email Support
Prefer email? Reach out to us anytime at [email protected]. We’re here around the clock to support you!