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Receiving Crypto with the Bitcoin.com Accounts

How to Receive Crypto Using the Bitcoin.com Accounts

Support Team avatar
Written by Support Team
Updated over 3 weeks ago

Receiving cryptocurrency with your Bitcoin.com Accounts is simple, secure, and fast. Whether you're expecting a payment, a transfer, or funding your wallet from another exchange, this guide will show you exactly how to do it.


📑 Table of Contents


1. Step-by-Step: How to Receive Crypto

Follow these steps to receive crypto in your Bitcoin.com Accounts:

  1. Log in to your account at https://accounts.bitcoin.com/dashboard

  2. Tap on “My Assets” located in the upper-left corner

  3. Tap on “Receive”

  4. Select the cryptocurrency you'd like to receive

  5. You’ll see a QR code and a wallet address below it

    • You can either scan the QR code or

    • Tap the “Copy address” icon to copy the wallet address and share it with the sender


2. Important Tips

⚠️ Double-check the wallet address before sharing it.
Crypto transactions are non-reversible, and entering or providing an incorrect address may result in loss of funds.

Always:

  • Confirm the correct cryptocurrency is selected (e.g., BTC, BCH, ETH)

  • Make sure the sender is sending to the exact address displayed

  • Avoid sending unsupported assets to your wallet


3. Need Help?

If you need assistance, our Bitcoin.com Support Team is available 24/7 to help you.

🖥️ Web Support (via Dashboard)

  1. Locate “Help & Support” at the bottom center of the page and tap on it.

  2. You’ll be redirected to the support article page.

  3. Tap the green and white chat icon in the lower-right corner of the screen.

  4. Select “Ask a question” to begin chatting.


📱 In-App Assistance

  1. Open the Bitcoin.com Wallet app

  2. Tap “More” (bottom-right corner)

  3. Tap “Help & Support”

  4. Select “Speak with a support agent”

  5. Then tap “Ask a question” to begin chatting


📧 Email Support

Prefer email? Reach out to us anytime at [email protected]. We’re here around the clock to support you!

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