We believe in empowering our users to do more with crypto in life, work, and play. We do this by making crypto easy, fun, and, rewarding to use. And that’s why we’re launching our first Web3 prepaid card for our users to go from crypto to cash in a flash.

What is V-Card?

V-Card is a web3 prepaid card which you can top up with crypto and spend your balance anywhere Mastercard is accepted.

How can I get a V-Card?

Overview

Download the Bitcoin.com Wallet app if you haven’t already

Get App
Top up your wallet with one or more of the cryptocurrencies supported by V-Card. These are: BTC, BCH, ETH, USDC, USDT, and VERSE.
Purchase your V-Card using one of the above cryptocurrencies. You’ll login in with your email, complete ID verification, and pay for the card. And remember, if you buy using Bitcoin.com’s ecosystem token VERSE, you’ll get a 33% discount!

Step-by-step instructions for ordering your V-Card

1. Login with your email at card.verse.bitcoin.com

2. Enter your email address. You will receive a one-time verification code in your email. Enter the code to log in.

3. Tap on “Order a Physical Card” to begin the application process.

4. Complete the Know-your Customer (KYC) process by providing the requested identity document and performing a liveness check. Approvals will take 2-5 business days. You are able to check the status of your KYC approval in the user dashboard. If you encounter any issues with completing the KYC process, please contact [email protected].

5. Once approved, tap on “Order a Physical Card” to begin the order process.

Check that your personal details are correct. Some fields are filled automatically based on the KYC document that you provided. If there are any discrepancies, please contact [email protected].
Enter your Consignee and Delivery Address where the card will be delivered to

6. Review the card application details, recipient information, and payment for the card application fee. This card application fee covers opening of your account and production of your web3 debit card. We will ship V-Cards globally for free.

You are able to pay for the card application fee with popular tokens such as BTC, BCH, ETH, USDT and more. The card costs 74.99 EUR when paying with these tokens.
Enjoy a discounted card application fee at 49.99 EUR when paying with Bitcoin.com's ecosystem token VERSE.

7. Tap on the Pay button. You will be taken to a payment page. Review the payment details. Send the requested amount to the address on the screen using your Bitcoin.com Wallet app.

You may also scan the QR code using the Bitcoin.com Wallet app. Ensure that you are sending the right token eg. VERSE on Polygon.

Once the payment for the application fee has been completed, we will ship your card to your delivery address in 10-14 business days.

Tips for passing KYC

Since the KYC is an automated authentication process, please ensure you:

have adequate lighting when taking photos
upload documents that match the selected information you typed in
users need to be over 18 and under 65 years old to apply for the card.

What are the supported documents for KYC?

In European EEA countries, both identity cards and passports are supported.
For non-European EEA users, only passports are supported.

EEA countries are as follows:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Liechtenstein and Norway.

How long does the KYC review take?

KYC takes approximately 1-30 minutes. If it takes longer to get approved, please reach out to our customer service at [email protected] or in the support chat within the Bitcoin.com Wallet app and provide the following information:

Your registered email address
Screenshots related to KYC error

What should I do if I am unable to pass the KYC process?

If you fail after multiple attempts, please reach out to our customer service at [email protected] or in the support chat within the Bitcoin.com Wallet app and provide the following information:

Your registered email address
Screenshots related to KYC error

I’ve received my card. How do I activate my card?

Visit card.verse.bitcoin.com
Log in with your registered email and verification code
Tap “Activate my Physical Card” and follow the on-screen instructions

How do I top up my card?

Visit card.verse.bitcoin.com
Log in with your registered email and verification code.
Tap “Top up card” or "Recharge."
Enter the amount to top up.
Select the payment currency and network (eg. fxVERSE on Polygon)
Copy the top up / recharge cryptocurrency address displayed.
Open your Bitcoin.com Wallet app and send the correct amount of cryptocurrency to the top up / recharge address. Please see step-by-step instructions for sending cryptocurrency.

What can I top up my V-Card with?

Top up your card in the Bitcoin.com Wallet app using BTC, BCH, ETH, USDC, USDT, and VERSE.

Where can I use my V-Card?

Wherever MasterCard is accepted, online or offline, at over 37 million merchants globally.

Can I withdraw cash from ATMs using my V-Card?

Yes, you are able to withdraw cash from ATMs worldwide.

What rewards will I get from using my V-Card?

Rewards for card holders are planned. Stay tuned for updates!

Are there any perks for VERSE holders?

Certainly, special perks for VERSE holders are planned. Stay tuned for updates.

Will I be able to set spending limits on my V-Card?

Yes, you will be able to set spending limits, and freeze the card if required, via a dashboard.

What support is available on the V-Card?

If you require support regarding the card, you can reach out to [email protected] 24/7.

What is VERSE?

VERSE is Bitcoin.com's rewards and utility token. Since 2015, Bitcoin.com has been a global leader in introducing newcomers to Bitcoin and cryptocurrency. With ~50 million self-custody wallets created in its multi-chain DeFi-ready Bitcoin.com Wallet app, an award-winning news portal with over 2.5 million monthly readers, a wide range of educational resources, and 24-hour human support, Bitcoin.com is the world's gateway to Bitcoin and beyond.

By incentivizing and gamifying engagement in the Bitcoin.com ecosystem, VERSE supercharges Bitcoin.com's mission to onboard the world to crypto and accelerate the transition to a fairer and more transparent financial system.

Learn more about Verse here.

What regions is V-Card available in?

V-Card is available globally with the exception of the following counrties:
Afghanistan, Algeria, Angola, Belarus, Benin, Bosnia, Botswana, Burundi, Cameroon, Cape Verde, Central African Republic, Comoros, Crimea Region, Cuba, Democratic Republic of the Congo, Djibouti, Donetsk, Egyptian, Eritrea, Eswatini, Ethiopia, Fiji, Gabon, Gambia, Guinea, Guinea-Bissau, Guyana, Haiti, Iran, Iraq, Ivory Coast, Kenya, Kherson Oblast, Kosovo, Laos, Lebanon, Lesotho, Liberia, Libya, Luhansk, Madagascar, Mainland China, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Myanmar, Namibia, Niger, Nigeria, North Korea, Pakistan, Republic of the Congo, Russia, Rwanda, Sao Tome and Principe, Senegal, Serbia, Sierra Leone, Somalia, South Africa, South Sudan, Sri Lanka, Sudan, Syria, Tanzania, Togo, Trinidad and Tobago, Tunisia, Uganda, Ukraine, United States, Vanuatu, Venezuela, Yemen, Zambia, Zaporizhzhia, Zimbabwe.

What is the validity period of the physical card?

The physical card's validity period is 3 years from the date of production, with the specific expiration date shown on the card.

What are the fees and transaction limits?

Account Related Limits:

Daily Top-up Limit	€10,000
Monthly Top-up Limit	€100,000
Daily Payment Limit	€10,000
Monthly Payment Limit	€100,000
Account Balance Limit	€100,000

Withdrawal Limits:

ATM Daily Withdrawal Limit	€2,000
ATM Withdrawal Limit per Transaction	€10-€1,000

Withdrawal Fee:

ATM Withdrawal Fee

2% (no less than €3)

Transaction Fee:

Non-EEA Consumption Fee	2% (no less than €0.6)
EEA Consumption Fee	€0

Top-up / Recharge Fee:

Top-up / Recharge Fee	2%
Minimum Top-up / Recharge Amount	€5

Other Fees:

ATM Balance Inquiry Fee	€0.7
Management Fee	€1/month

When will the monthly management fee be deducted?

The monthly fee is deducted on the 30th of every month at 22:00 UTC+2. Note that if you do not have a balance on your card at the time the management fee is deducted, the outstanding fee will be deducted at the time of the next recharge.

How do I deactivate my lost or stolen card?

1. Visit card.verse.bitcoin.com and log in.
2. Select "Report Loss".
3. Select the "Cancel Card" option.
4. Enter your card number.
5. Provide the reason for canceling the card.
6. Upload a photo of yourself holding your ID card or passport as proof of identity.
7. Submit the request to deactivate your card.

What are the European Economic Area countries?

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Liechtenstein and Norway.

How do I check my PIN and ACS Password?

Visit card.verse.bitcoin.com and log in.
Select VIEW PIN.

Verify using your 2FA code if you have set up 2FA.

Can the PIN Be Reset?

The PIN cannot be modified or reset. However, if you've entered the wrong PIN multiple times, follow the steps below to view the correct PIN:

Log in to the card homepage at card.verse.bitcoin.com.
Click [View PIN].
Verify the account 2FA.