Thank you for trying out Bitcoin.com Swap.

Please note that bitcoin.com swap is powered by our 3rd party partner, sideshift.ai.

If you are having trouble with swapped bitcoin or bitcoin cash. Please follow the steps below.

Step 1 - Please tap the 🔔Wallet Inbox on the top right part of the Bitcoin.com wallet app. You will be going directly to your Inbox.

Bitcoin.com Wallet Inbox

Step 2 - Find the Swap transaction that you're having issues with and tap it. It will be under the name Bitcoin.com x Sideshift.ai please also check the time and date if it matches to the transaction date that you have made.

This will open up the order details on sideshift.ai.

Step 3 - Copy down your order ID as shown below and contact their support by clicking the chat icon on the bottom right part of the page. Their team will help you as soon as possible.

(Please note - The chat Icon needs to be coloured gray to reach Sideshift.ai support team)

Sideshift

Please also check out this article on how to contact the sideshift support team:

https://help.sideshift.ai/en/articles/4026493-how-can-my-users-receive-support-from-sideshift-ai

Email: help@sideshift.ai

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