Summary
If you mistakenly sent an asset to the wrong Ethereum Virtual Machine (EVM)-compatible chain, your asset is not lost. You simply need to manually “import” it so you can view and manage it in the Bitcoin.com Wallet app.
Table of contents
How to use this guide
In this guide we’ll describe what to do if you accidentally send “native” MATIC tokens (ie. MATIC tokens that exist on the Polygon network) to your Ethereum wallet. Note that this process will work for any ERC-20 token that is sent to the wrong EVM-compatible chain (Ethereum, Polygon, Avalanche), but you’ll need to adapt the following steps accordingly.
Step 1: Manual backup
Write down your 12-word recovery phrase for the wallet your tokens were accidentally sent to. In this case, that’s your Ethereum wallet. Your recovery phrase can be found in Settings > Backup & Security > Manual backup.
Step 2: Add or import
Tap on the "+ ADD/IMPORT" button from the app's home screen.
Step 3: Select chain
Under "Asset type," select the chain that the tokens should have been sent to. In this case that’s Polygon (MATIC). Enter your 12-word backup phrase from ETH wallet.
When entering your phrase, all words must be lowercase
Step 4: Finish up
Once you have entered all 12 words correctly, tap import. In this case, you’ll tap "IMPORT MATIC WALLET".
If you have followed all the steps correctly, your wallet will now display the correct assets and balance.
If you have any trouble at all, please feel free to send us a message by clicking the chat icon on the bottom right part corner or email us at support@bitcoin.com.