📄 Summary
Bitcoin.com is a company that provides tools and resources to interact with cryptocurrencies. Bitcoin (BTC), on the other hand, is a decentralized digital currency that no one controls. Bitcoin.com does not represent or control Bitcoin.
📚 Table of Contents
Understanding the Difference Between Bitcoin and Bitcoin.com
Bitcoin (BTC) is a decentralized cryptocurrency — meaning it operates without a central authority or company. Just like gold, Bitcoin is not a company and doesn’t have an official website or representative. Transactions on the Bitcoin network are peer-to-peer and cannot be reversed once confirmed.
Bitcoin.com, on the other hand, is a private company founded in 2015 that helps users navigate the world of cryptocurrency. While our name includes "Bitcoin," we are not the creators, controllers, or operators of the Bitcoin network.
What Bitcoin.com Offers
Bitcoin.com provides a range of tools and services to make crypto accessible and easy to use, including:
👜 The Bitcoin.com Wallet app — trusted by millions for sending, receiving, buying, selling, swapping crypto, earning rewards, staking, farming, participating in pools, and much more.
🛠️ Simple tools for:
Buying and selling crypto
Swapping between coins
Earning rewards
Managing digital assets securely
📘 Educational resources and tutorials
📰 Up-to-date crypto news
We exist to inform and empower users, but we do not control any cryptocurrency or blockchain network.
No Control Over Bitcoin Transactions
Bitcoin.com does not:
Store your Bitcoin or other crypto
Send or receive transactions on your behalf
Have access to your private keys or recovery phrase
All transactions made through your wallet are irreversible. Once sent, a Bitcoin transaction cannot be canceled or refunded. This is the nature of decentralized, peer-to-peer cryptocurrency networks.
Because of this, we cannot retrieve lost funds or reverse mistakes made during a transaction.
🆘 Need Help?
The Bitcoin.com Support Team is available 24/7.
🖥️ Web Support (Help Center)
Tap the chat icon in the lower-right corner
Select “Ask a question” to begin chatting
📱 In-App Assistance
Open the Bitcoin.com Wallet app
Tap “More” (bottom-right corner)
Select “Help & Support”
Tap “Speak with a support agent”
Then tap “Ask a question” to begin chatting
📧 Email Support
Prefer email? Reach out to us at [email protected] — we're here 24/7 to help!