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Swapping Crypto with the Bitcoin.com Accounts

How to Swap Crypto Using the Bitcoin.com Accounts

Support Team avatar
Written by Support Team
Updated this week

Swapping crypto is a quick and seamless way to exchange one asset for another directly within your Bitcoin.com Accounts. This guide will walk you through the entire process using our trusted third-party provider.

📑 Table of Contents

  1. How the Swap Flow Works

  2. Step-by-Step: How to Swap Crypto

  3. Need Help?

1. How the Swap Flow Works

Here’s what to expect when you initiate a crypto swap:

  1. Set Up Swap

    • Choose the crypto you want to send and the one you want to receive

    • Enter the amount

    • Tap “Review” to confirm the details

  2. Send Your Crypto

    • Send the required amount to the provider’s wallet address (~1–2 minutes)

  3. Receive Your New Asset

    • That’s it! You’ll receive the swapped crypto in your wallet within a few minutes

2. Step-by-Step: How to Swap Crypto

To swap assets using the Bitcoin.com Accounts, follow these steps:

  1. Select the “Send” Asset
    Choose the cryptocurrency you want to swap from under the "Send" section.

  2. Select the “Receive” Asset
    Choose the cryptocurrency you want to receive under the "Receive" section.

  3. Tap “Review”
    Double-check all the swap details, including exchange rate, amount, and wallet address.

  4. Send the Crypto
    Transfer the required amount to the third-party provider’s wallet address shown on the screen.

  5. Receive Your Swapped Crypto
    Once the provider (e.g., SideShift) receives your crypto, they will send the exchanged crypto directly to your Bitcoin.com Accounts address.

3. Need Help?

If you need assistance, our Bitcoin.com Support Team is available 24/7 to help you.

🖥️ Web Support (via Dashboard)

  1. Go to https://accounts.bitcoin.com/dashboard.

  2. Locate “Help & Support” at the bottom center of the page and tap on it.

  3. You’ll be redirected to the support article page.

  4. Tap the green and white chat icon in the lower-right corner of the screen.

  5. Select “Ask a question” to begin chatting.

For a faster resolution, please have the following ready:

  • Your registered email address

  • Your SideShift swap order ID

  • A screenshot of the transaction from your dashboard

📱 In-App Assistance

  1. Open the Bitcoin.com Wallet app

  2. Tap “More” (bottom-right corner)

  3. Tap “Help & Support”

  4. Select “Speak with a support agent”

  5. Then tap “Ask a question” to begin chatting

📧 Email Support

Prefer email? Reach us anytime at [email protected] — we’re here 24/7 to help you!

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