Summary
If you’re in the EU* or UK, you now have the ability to pre-fund your self-custody Bitcoin.com Wallet with Euros and GBP. Once you’ve pre-funded your wallet, this means you can buy and sell Bitcoin and crypto instantly with lower fees, and without the risk of your order being rejected by banks.
*Currently excludes Netherlands and Germany
Contents
What is MoonPay Balance?
With MoonPay Balance, Bitcoin.com Wallet users in the EU or UK can pre-fund their wallet in Euro or British Pounds, then use those funds to buy or sell crypto. It’s an easy, fast and cheap way to start buying crypto.
With a MoonPay Balance, you can:
Top up: Easily top up with no fees to your MoonPay Balance with Euros or British pounds via bank transfer.
Buy crypto: Purchase cryptocurrency instantly using your MoonPay Balance.
Sell crypto: Sell your cryptocurrency directly to your MoonPay Balance.
Withdraw to your bank: Withdraw your Balance at any time with no fees.
View Balance activity: See how you’re using your MoonPay Balance in the app.
The advantages of MoonPay Balance are:
You’re always ready for the next market move — it’s instant to pay by Balance, and has near-perfect approval rates once your Balance is funded.
No MoonPay fee, so it’s more cost-effective.
It never expires.
Currently, there’s no fee to top up or withdraw. You can redeem your MoonPay Balance for exactly the same amount in Euros or British Pounds.
Tips for Using MoonPay Balance
When topping up your Balance please only use a bank account registered in your name, otherwise your transfer may be rejected.
Always remember to include your unique reference code with the transfer.
If there is an optional recipient message / additional information field, please also enter your unique reference code there, especially if your bank is Bank of Ireland or AIB Bank in Ireland.
Bank transfers usually take a few minutes to arrive but can take up to 3 business days depending on your bank.
You can schedule recurring top ups by setting up a standing order with your bank!
How do I get a MoonPay Balance?
To be eligible, you need to have a registered address in the UK or European Economic Area (excluding the Netherlands and Germany).
Please note that we hope to bring MoonPay Balances to more regions soon.
Here are step-by-step instructions:
Hit Buy in the app.
Select the cryptocurrency (eg. Bitcoin) and amount (eg. $500) to buy.
Select the wallet address you’d like to receive your Bitcoin or cryptocurrency.
Enter the verification code sent to the email registered to your Bitcoin.com account.
Complete the KYC process if requested.
On the “Select Payment Method” screen, hit “Top up” your MoonPay Balance.
Choose the way you’d like to top up your MoonPay Balance (easy bank transfer or manual bank transfer)
If you choose ‘Easy bank transfer’, you will be redirected to your bank, where you can authorize a payment.
If you choose ‘Manual bank transfer’, we’ll show you how to make a bank transfer to MoonPay Balance. Make sure to include the reference and use your own bank account.
Enter the amount in GBP or EUR to top up your MoonPay balance, and follow the instructions for transferring money.
📘Notes:
Your MoonPay Balance should arrive within a few minutes, but sometimes banks need a little longer. Please allow up to 3 business days for your MoonPay Balance to come through.
To access MoonPay Balance top ups, you need to initiate a cryptocurrency purchase (ie. tap Buy, then enter the cryptocurrency and amount to purchase). However, by topping up your MoonPay Balance, you aren’t actually purchasing cryptocurrency. Instead, you are funding your MoonPay Balance so that you can easily purchase cryptocurrency when you are ready. Once you have a MoonPay balance you can purchase cryptocurrency instantly by initiating a purchase (ie. tap Buy in the Bitcoin.com Wallet app), then selecting MoonPay balance as the payment option.
How do I top up my MoonPay Balance?
Hit the Buy button from the home screen of the Bitcoin.com Wallet app.
Select the cryptocurrency (eg. Bitcoin) and amount (eg. $500) to buy.
Select the wallet address you’d like to receive your Bitcoin or cryptocurrency.
On the “Select Payment Method” screen, hit “Top up” your MoonPay Balance.
Choose the way you’d like to top up your MoonPay Balance (easy bank transfer or manual bank transfer)
If you choose ‘Easy bank transfer’, you will be redirected to your bank, where you can authorize a payment.
If you choose ‘Manual bank transfer’, we’ll show you how to make a bank transfer to MoonPay Balance. Make sure to include the reference and use your own bank account.
Enter the amount in GBP or EUR to top up your MoonPay balance, and follow the instructions for transferring money.
📘Notes:
Your MoonPay Balance should arrive within a few minutes, but sometimes banks need a little longer. Please allow up to 3 business days for your MoonPay Balance to come through.
To access MoonPay Balance top ups, you need to initiate a cryptocurrency purchase (ie. tap Buy, then enter the cryptocurrency and amount to purchase). However, by topping up your MoonPay Balance, you aren’t actually purchasing cryptocurrency. Instead, you are funding your MoonPay Balance so that you can easily purchase cryptocurrency when you are ready. Once you have a MoonPay balance you can purchase cryptocurrency instantly by initiating a purchase (ie. tap Buy in the Bitcoin.com Wallet app), then selecting MoonPay balance as the payment option.
What payment methods can I top up my MoonPay Balance with?
Currently, we support the following payment methods:
EEA countries:
SEPA bank transfer
SEPA Instant
Open banking
UK:
Open banking
Faster Payments
📘Note:
Please only use your own bank account to top up your Balance. And always remember to include your unique reference code with the transfer. Unfortunately, joint and business accounts can’t be used at the moment.
How do I buy Bitcoin and cryptocurrency with my MoonPay Balance?
Buying with MoonPay Balance is instant and cheap with no MoonPay fees. You can buy one of our 100+ cryptocurrencies available using your MoonPay Balance in a few easy steps.
We’ll walk you through them below. For this guide, we’ll assume you’ve topped up already (see “How do I top up my MoonPay Balance?” above for top-up instructions).
Tap ‘Buy’ from the Home screen in the Bitcoin.com Wallet app.
Select the cryptocurrency you want to buy (eg. Bitcoin).
Choose how much you want to buy (eg. $500).
Select the wallet address you’d like to receive your Bitcoin or cryptocurrency in.
When asked for your payment method, select MoonPay Balance.
Confirm everything looks good and that’s it. We’ll instantly get started on your order.
How do I sell crypto to my MoonPay Balance?
You can sell your cryptocurrency instantly back to your MoonPay Balance. This will allow you to quickly and easily trade between crypto and fiat currently.
Since you’re in control of your assets, you'll need to send the crypto to us to complete the sale — but don't worry, we'll guide you every step of the way.
Tap Sell on the home screen in the Bitcoin.com Wallet app.
Pick the cryptocurrency you want to sell.
Enter the amount you want to sell.
Select “MoonPay Balance” as the payout method.
Tap on ‘View deposit details.’ This will bring up the wallet address you’ll need to send your cryptocurrency to (you own your crypto, so neither Bitcoin.com nor MoonPay has access to it) and the amount to send. Hit the copy button to copy that address to your clipboard. You’ll also find the deposit wallet address and amount to send in an email sent to you by MoonPay.
Send the relevant cryptocurrency in the correct amount (see above step) from your wallet to the deposit wallet address. To do this, go back to the app’s home screen, hit the Send button, enter the cryptocurrency (eg. Bitcoin), amount to send (eg $500), and address to. Be sure to include enough to cover the network fees. Get step-by-instructions for sending crypto here.
Once MoonPay receives your crypto, they will automatically sell it on public markets, and your MoonPay Balance will be updated accordingly.
What are the fees? And how much does a MoonPay Balance cost?
The MoonPay Balance is designed to be a fast and cheap way to buy and sell Bitcoin and crypto. There are no MoonPay fees when:
You buy crypto and choose to pay with your MoonPay Balance.
You sell crypto and choose your MoonPay Balance as a payout method.
We also don’t charge any fees to top up or withdraw from a MoonPay Balance, and there are no ongoing fees to keep a Balance open.
Remember though, when buying or selling crypto, network fees are a fact of life. This fee covers our costs associated with asset transfer and may vary depending on a number of factors, such as network congestion and operational costs.
I can’t make a bank transfer to MoonPay — what should I do?
Easy bank transfers:
If you can’t pay with Easy bank transfer, we’d suggest asking your bank whether they support Open Banking. And if they do, check that you know the right security answers to authorize online bank transfers.
If you can’t resolve the issue, we’d suggest trying a manual bank transfer instead.
Manual bank transfers:
Ask your bank if they support SEPA or SEPA instant bank transfers. If they do, we recommend asking if there are any restrictions on your account that may limit your ability to make transfers.
Please only use your own bank account to top up your Balance. And always remember to include your unique reference code with the transfer. Unfortunately, joint and business accounts can’t be used at the moment.
📘Note:
Monzo, Natwest, Royal Bank of Scotland, Starling, TSB, Ulster Bank, and Wise may not work with MoonPay. That means if you’re trying to send from an account with one of these banks, they may block your transfer or return your money.
How long does a top up take?
MoonPay Balance receives Easy Bank Transfer within a few minutes. Manual Bank Transfers can also come through in a few minutes. But it can take up to 3 business days — it depends on how quickly your bank processes transfers. MoonPay will let you know when your top up is received.
If you’ve been waiting more than 3 business days for your top up, please check with your bank and make sure they made the transfer to MoonPay. If they can confirm that, please ask for a proof of payment — usually that’s a PDF and forward it to our Customer Support team.
What happens if my top up fails?
MoonPay let you know if they receive a bank transfer and need to reject it.
When MoonPay rejects a top up, they automatically return it to the sending bank account. This process can take up to 3 business days.
If you’ve been waiting for more than 3 business days, please get in touch with our Customer Support team.
Common Reasons Bank Transfers May Fail
Bank transfers may fail for various reasons. Here are some of the common reasons why this might happen:
Incorrect or missing account details: A tiny mistake in the account number, sort code or IBAN can cause bank transfers to fail. Please always double check that the details are correct before sending funds.
Incorrect or missing reference: The reference is what MoonPay uses to match your deposit. If the reference is left out or incorrect MoonPay may not be able to match your deposit. Please always double check that the reference is included and correct before sending funds.
Account holder name mismatch: If the name on the bank account does not match the name on your MoonPay account the transfer may fail. Please only send funds from a bank account that is in your name.
How can I withdraw my money?
You can withdraw from your MoonPay Balance at any time. There’s no fee and only a few steps to go through:
To access the MoonPay widget, start by tapping Buy in the Bitcoin.com app. You will first need to enter an cryptocurrency (eg. Bitcoin) and amount (eg. $500) to buy. Note that you will not going ahead with the actual purchase. This step is just to access the MoonPay widget from within the app.
In the MoonPay widget, tap in the top right hand corner of widget (Menu).
Tap Withdraw to withdraw your Balance to your bank account, and follow the steps (select amount to withdraw > continue > select your bank account > confirm).
📘Note:
You can only withdraw to a bank account that you’ve topped up from previously. To withdraw to another bank account, you’ll need to top up from it first.
How long does it take to receive my withdrawal?
Our withdrawals are usually received within a few minutes. However, it can take up to 3 business days to be reflected in your bank account.
If you’ve not received your withdrawal within 3 business days, please get in touch with our support team.
How can I see all my MoonPay Balance activity?
You can see your MoonPay Balance at any time by accessing the MoonPay widget. Here are the steps:
To access the MoonPay widget, start by tapping Buy in the Bitcoin.com app. You will first need to enter an cryptocurrency (eg. Bitcoin) and amount (eg. $500) to buy. Note that you will not going ahead with the actual purchase. This step is just to access the MoonPay widget from within the app.
In the MoonPay widget, tap in the top right hand corner of widget (Menu).
Select Trade History, and you can see all your past transactions.
What are the benefits of MoonPay Balance?
A MoonPay Balance gives you more control and flexibility when you buy or sell crypto.
Here’s why a MoonPay Balance stands out:
Always available: With funds in a Balance, you can jump on the next market move instantly.
Near-perfect approval rates: We know that it’s not always easy to pay by card, or with a bank. Now you can have peace of mind when you place an order.
No MoonPay fee: Cut out the fees when you buy or sell crypto with MoonPay.
No top up or withdrawal fees: Easily move funds in and out of your MoonPay Balance without worrying about extra charges.
Rock-solid security: From day one, MoonPay was built with your safety and security in mind. It uses strong encryption throughout and makes sure your Balance is always redeemable.
While the MoonPay Balance is the best way to pay, it’s not the only way to pay. You’ll always have the option to pay with other popular methods like Credit/Debit, Apple Pay, Google Pay, PayPal and Venmo and bank transfers wires (depending on your region).