Bitcoin.com Exchange Support Center

Most commonly asked questions and everthing else you need to know.

Carmen Chow avatar Stan Havryliuk avatar Naomi avatar +1
75 articles in this collection
Written by Carmen Chow, Stan Havryliuk, Naomi and 1 other
Account and security

I don't receive confirmation emails

Jax avatar
Written by Jax
Updated this week

Someone created an account with my email

Someone created an account with my email
Stan Havryliuk avatar
Written by Stan Havryliuk
Updated over a week ago

Someone accessed my account

Jax avatar
Written by Jax
Updated this week

My account has been disabled

Account has been disabled, unable to trade, deposit, or withdraw.
Jax avatar
Written by Jax
Updated over a week ago

I can't access my emails

Jax avatar
Written by Jax
Updated this week

Can I change the email address associated with my account?

Jax avatar
Written by Jax
Updated this week

My password isn't working

What to do when your password isn't working
Jax avatar
Written by Jax
Updated this week

How can I reset my password?

What to do when you want to reset your password
Jax avatar
Written by Jax
Updated this week

I can't withdraw funds after changing my password

Jax avatar
Written by Jax
Updated over a week ago

How can I restore access to my account?

Jax avatar
Written by Jax
Updated this week

How can I delete my account?

Jax avatar
Written by Jax
Updated this week

How can I protect my account from intruders?

Learn how you can better protect your account from intruders
Jax avatar
Written by Jax
Updated this week

Security tools

How to make best use of our security tools
Jax avatar
Written by Jax
Updated over a week ago

Activating 2 Factor-Authentication

Learn more about activating 2-Factor-Authentication
Jax avatar
Written by Jax
Updated this week

My 2FA codes are not working

Jax avatar
Written by Jax
Updated over a week ago

I have lost/formatted my 2FA device

Jax avatar
Written by Jax
Updated over a week ago
Deposits/Withdrawals

Security of your funds

How we keep our traders' funds secure
Jax avatar
Written by Jax
Updated this week

Making a deposit

Learn how to make your first deposit on our exchange
Jax avatar
Written by Jax
Updated this week

Where is my deposit?

Deposited to your exchange account, but can't find the deposit?
Jax avatar
Written by Jax
Updated this week

Where is my ETH token deposit?

Can't find ETH tokens you deposited to your exchange account?
Jax avatar
Written by Jax
Updated this week

Why has my deposit address changed?

Jax avatar
Written by Jax
Updated this week

I have deposited a coin which is not integrated

Jax avatar
Written by Jax
Updated this week

How can I recover deposits sent by accident?

How to recover crypto you accidentally sent to a wrong address
Jax avatar
Written by Jax
Updated this week

Why are some cryptocurrencies offline?

Learn why cryptocurrencies on our exchange are sometimes offline
Jax avatar
Written by Jax
Updated this week

Withdrawal limits

Learn how much you can withdraw daily/monthly
Jax avatar
Written by Jax
Updated over a week ago

What are withdrawal fees?

Jax avatar
Written by Jax
Updated this week

I want to withdraw a disintegrated coin

Jax avatar
Written by Jax
Updated this week

Withdrawals for this currency are offline

Jax avatar
Written by Jax
Updated over a week ago

An error occurred

What to do when you get the "an error occurred" notification
Jax avatar
Written by Jax
Updated over a week ago

I can't add a whitelist address

Jax avatar
Written by Jax
Updated this week

Destination address is not whitelisted

Jax avatar
Written by Jax
Updated over a week ago

I haven't received a confirmation email

Jax avatar
Written by Jax
Updated this week

I want to cancel my withdrawal

Jax avatar
Written by Jax
Updated over a week ago

Error when trying to withdraw funds

What to do when you get error messages when trying to withdraw funds
Jax avatar
Written by Jax
Updated over a week ago

I can't withdraw a coin / token

Jax avatar
Written by Jax
Updated over a week ago

Insufficient funds while withdrawing

What to do when you get the "insufficient funds" error while withdrawing
Jax avatar
Written by Jax
Updated over a week ago

Withdrawals on my account have been disabled

Jax avatar
Written by Jax
Updated over a week ago

Withdrawals on my account are kept on hold

Learn why withdrawals on your account are kept on hold
Jax avatar
Written by Jax
Updated over a week ago

My withdrawal remains pending

Jax avatar
Written by Jax
Updated over a week ago

Withdrawal address not recognized

Jax avatar
Written by Jax
Updated over a week ago

Where do I find the transaction hash?

Learn how you can find the transaction hash of any transaction.
Jax avatar
Written by Jax
Updated over a week ago

Where is my withdrawal?

You have withdrawn funds but they haven't reached the destination address?
Jax avatar
Written by Jax
Updated over a week ago

Invalid token error

Learn why you get an "invalid token error"
Jax avatar
Written by Jax
Updated over a week ago