Bitcoin.com Exchange Support Centre

Most commonly asked questions and everthing else you need to know.

Carmen Chow avatar Stan Havryliuk avatar Naomi avatar +1
97 articles in this collection
Written by Carmen Chow, Stan Havryliuk, Naomi and 1 other
Announcements

$3000 USDH in Trading Competition

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Written by Naomi
Updated this week

1 Billion HONK Airdrop

All you need to do and know to get your share of 1 Billion HONK
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Written by Naomi
Updated over a week ago

25% Discount on trading fees on Rapidz

Get a 25% discount on trading fees for all RPZX pairs
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Written by Carmen Chow
Updated this week

Bitcoin.com completes Harmony (ONE) Mainnet Swap and opens Deposits & Withdrawals for ONE

Harmony (ONE) Mainnet Swap
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Written by Carmen Chow
Updated over a week ago

50,000 AVA Trading Airdrop

Learn how you can earn more AVA when trading it on our exchange
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Written by Naomi
Updated over a week ago

$2000 BCH Trading Competition

& $800 BCH for new traders
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Written by Naomi
Updated over a week ago

50% Discount on all trading fees

From March 13th 13:30 PM UTC - March 15th 23:59 UTC
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Written by Naomi
Updated over a week ago

$1000 EOSDT Twitter Contest

All you need to know to win $5 in EOSDT
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Written by Naomi
Updated over a week ago

$1500 Trading Competition

Trade EOSDT on our Exchange for a chance to win crypto
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Written by Naomi
Updated over a week ago

1 Billion HONK Lottery

Don't miss your chance to win HONK 🍀
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Written by Naomi
Updated over a week ago

5,000,000 UPT Trading Competition and Lucky Draw

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Written by Naomi
Updated over a week ago

ARRR Deposits Lucky Draw and Trading Competition

15,000 ARRR up for grabs when you trade, plus $500 BCH for one lucky depositor.
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Written by Carmen Chow
Updated over a week ago

$25,000 GoC Trading Competition

How do I win GoCrypto Tokens?
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Written by Carmen Chow
Updated over a week ago

0% Trading fees for BCH/FLEX

#MondayMotivation
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Written by Carmen Chow
Updated over a week ago

Want to earn 1000 UPT?

How to participate in this airdrop 💰🎉
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Written by Carmen Chow
Updated over a week ago

Trustverse Deposit Promotion Completed

Congratulations to all the winners!🎉
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Written by Naomi
Updated over a week ago

Trustverse TRV Deposit Promotion

All you need to know about our Trustverse TRV Promotion
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Written by Carmen Chow
Updated over a week ago

Zcoin will be listed on January 10th 2020

Privacy coin Zcoin will be available on exchange from 10.01.2020
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Written by Naomi
Updated over a week ago

Alliance Cargo Direct will be listing ACD Coin on Bitcoin.com Exchange

On the 27.11.2019 ACD Coin will be listed on Bitcoin.com Exchange
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Written by Jax
Updated over a week ago

UPT Deposits and Withdrawals are disabled until 27.11.2019

UPT Deposits will be disabled for the first week of trading
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Written by Jax
Updated over a week ago

SLP tokens: ready to unlock the next level of trading?

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Written by Jax
Updated over a week ago

Please be aware of fake listing offers

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Written by Jax
Updated over a week ago

Bitcoin.com Exchange partners with Hummingbot for Community-based Market Making

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Written by Jax
Updated over a week ago

Universal Protocol Token Listing Details

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Written by Jax
Updated over a week ago

CoinFLEX listing

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Written by Jax
Updated over a week ago
Account and security

Introducing sub-accounts

Learn what you can do with the new sub-account feature
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Written by Naomi
Updated over a week ago

I don't receive confirmation emails

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Written by Jax
Updated over a week ago

Someone created an account with my email

Someone created an account with my email
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Written by Stan Havryliuk
Updated over a week ago

Someone accessed my account

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Written by Jax
Updated over a week ago

My account has been disabled

Account has been disabled, unable to trade, deposit, or withdraw.
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Written by Jax
Updated over a week ago

I can't access my emails

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Written by Jax
Updated over a week ago

Can I change the email address associated with my account?

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Written by Jax
Updated over a week ago

My password isn't working

What to do when your password isn't working
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Written by Jax
Updated over a week ago

How can I reset my password?

What to do when you want to reset your password
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Written by Jax
Updated over a week ago

I can't withdraw funds after changing my password

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Written by Jax
Updated over a week ago

How can I restore access to my account?

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Written by Jax
Updated over a week ago

How can I delete my account?

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Written by Jax
Updated over a week ago

How can I protect my account from intruders?

Learn how you can better protect your account from intruders
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Written by Jax
Updated over a week ago

Security tools

How to make best use of our security tools
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Written by Jax
Updated over a week ago

Activating 2 Factor-Authentication

Learn more about activating 2-Factor-Authentication
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Written by Jax
Updated over a week ago

My 2FA codes are not working

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Written by Jax
Updated over a week ago

I have lost/formatted my 2FA device

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Written by Jax
Updated over a week ago
Deposits/Withdrawals

Security of your funds

How we keep our traders' funds secure
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Written by Jax
Updated over a week ago

Making a deposit

Learn how to make your first deposit on our exchange
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Written by Jax
Updated over a week ago

Where is my deposit?

Deposited to your exchange account, but can't find the deposit?
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Written by Jax
Updated in the last hour

Cryptocurrency deposit processing times

How many confirmations until I see my deposit?
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Written by Jax
Updated over a week ago

Where is my ETH token deposit?

Can't find ETH tokens you deposited to your exchange account?
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Written by Jax
Updated over a week ago

Recovery of mistakenly sent deposits

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Written by Jax
Updated in the last hour

Why has my deposit address changed?

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Written by Jax
Updated over a week ago

I have deposited a coin which is not integrated

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Written by Jax
Updated over a week ago

Why are some cryptocurrencies offline?

Learn why cryptocurrencies on our exchange are sometimes offline
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Written by Jax
Updated over a week ago

Withdrawal limits

Learn how much you can withdraw daily/monthly
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Written by Jax
Updated over a week ago

What are the withdrawal fees?

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Written by Jax
Updated over a week ago

I want to withdraw a disintegrated coin

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Written by Jax
Updated over a week ago

Withdrawals for this currency are offline

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Written by Jax
Updated over a week ago

An error occurred

What to do when you get the "an error occurred" notification
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Written by Jax
Updated over a week ago

I can't add a whitelist address

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Written by Jax
Updated over a week ago

What happens if I deposit BCH to a SegWit (BTC) address?

Sent BCH to my BTC address
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Written by Jax
Updated over a week ago

Destination address is not whitelisted

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Written by Jax
Updated over a week ago

I haven't received a confirmation email

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Written by Jax
Updated over a week ago

I want to cancel my withdrawal

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Written by Jax
Updated over a week ago

Error when trying to withdraw funds

What to do when you get error messages when trying to withdraw funds
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Written by Jax
Updated over a week ago

I can't withdraw a coin / token

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Written by Jax
Updated over a week ago

Insufficient funds while withdrawing

What to do when you get the "insufficient funds" error while withdrawing
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Written by Jax
Updated over a week ago

Withdrawals on my account have been disabled

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Written by Jax
Updated over a week ago

Withdrawals on my account are kept on hold

Learn why withdrawals on your account are kept on hold
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Written by Jax
Updated over a week ago

My withdrawal remains pending

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Written by Jax
Updated over a week ago

Withdrawal address not recognized

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Written by Jax
Updated over a week ago

Where do I find the transaction hash?

Learn how you can find the transaction hash of any transaction.
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Written by Jax
Updated over a week ago

Where is my withdrawal?

You have withdrawn funds but they haven't reached the destination address?
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Written by Jax
Updated over a week ago

Invalid token error

Learn why you get an "invalid token error"
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Written by Jax
Updated over a week ago