Bitcoin.com Exchange Support Center

Most commonly asked questions and everthing else you need to know.

Carmen Chow avatar Stan Havryliuk avatar Naomi avatar +1
81 articles in this collection
Written by Carmen Chow, Stan Havryliuk, Naomi and 1 other
Account and security

I don't receive confirmation emails

Jax avatar
Written by Jax
Updated over a week ago

Someone created an account with my email

Someone created an account with my email
Stan Havryliuk avatar
Written by Stan Havryliuk
Updated over a week ago

Someone accessed my account

Jax avatar
Written by Jax
Updated over a week ago

My account has been disabled

Account has been disabled, unable to trade, deposit, or withdraw.
Jax avatar
Written by Jax
Updated over a week ago

I can't access my emails

Jax avatar
Written by Jax
Updated over a week ago

Can I change the email address associated with my account?

Jax avatar
Written by Jax
Updated over a week ago

My password isn't working

What to do when your password isn't working
Jax avatar
Written by Jax
Updated over a week ago

How can I reset my password?

What to do when you want to reset your password
Jax avatar
Written by Jax
Updated over a week ago

I can't withdraw funds after changing my password

Jax avatar
Written by Jax
Updated over a week ago

How can I restore access to my account?

Jax avatar
Written by Jax
Updated over a week ago

How can I delete my account?

Jax avatar
Written by Jax
Updated over a week ago

How can I protect my account from intruders?

Learn how you can better protect your account from intruders
Jax avatar
Written by Jax
Updated over a week ago

Security tools

How to make best use of our security tools
Jax avatar
Written by Jax
Updated over a week ago

Activating 2 Factor-Authentication

Learn more about activating 2-Factor-Authentication
Jax avatar
Written by Jax
Updated over a week ago

My 2FA codes are not working

Jax avatar
Written by Jax
Updated over a week ago

I have lost/formatted my 2FA device

Jax avatar
Written by Jax
Updated over a week ago
Deposits/Withdrawals

Security of your funds

How we keep our traders' funds secure
Jax avatar
Written by Jax
Updated over a week ago

Making a deposit

Learn how to make your first deposit on our exchange
Jax avatar
Written by Jax
Updated over a week ago

Where is my deposit?

Deposited to your exchange account, but can't find the deposit?
Jax avatar
Written by Jax
Updated over a week ago

Where is my ETH token deposit?

Can't find ETH tokens you deposited to your exchange account?
Jax avatar
Written by Jax
Updated over a week ago

Why has my deposit address changed?

Jax avatar
Written by Jax
Updated over a week ago

I have deposited a coin which is not integrated

Jax avatar
Written by Jax
Updated over a week ago

How can I recover deposits sent by accident?

How to recover crypto you accidentally sent to a wrong address
Jax avatar
Written by Jax
Updated over a week ago

Why are some cryptocurrencies offline?

Learn why cryptocurrencies on our exchange are sometimes offline
Jax avatar
Written by Jax
Updated over a week ago

Withdrawal limits

Learn how much you can withdraw daily/monthly
Jax avatar
Written by Jax
Updated over a week ago

What are the withdrawal fees?

Jax avatar
Written by Jax
Updated over a week ago

I want to withdraw a disintegrated coin

Jax avatar
Written by Jax
Updated over a week ago

Withdrawals for this currency are offline

Jax avatar
Written by Jax
Updated over a week ago

An error occurred

What to do when you get the "an error occurred" notification
Jax avatar
Written by Jax
Updated over a week ago

I can't add a whitelist address

Jax avatar
Written by Jax
Updated over a week ago

Destination address is not whitelisted

Jax avatar
Written by Jax
Updated over a week ago

I haven't received a confirmation email

Jax avatar
Written by Jax
Updated over a week ago

I want to cancel my withdrawal

Jax avatar
Written by Jax
Updated over a week ago

Error when trying to withdraw funds

What to do when you get error messages when trying to withdraw funds
Jax avatar
Written by Jax
Updated over a week ago

I can't withdraw a coin / token

Jax avatar
Written by Jax
Updated over a week ago

Insufficient funds while withdrawing

What to do when you get the "insufficient funds" error while withdrawing
Jax avatar
Written by Jax
Updated over a week ago

Withdrawals on my account have been disabled

Jax avatar
Written by Jax
Updated over a week ago

Withdrawals on my account are kept on hold

Learn why withdrawals on your account are kept on hold
Jax avatar
Written by Jax
Updated over a week ago

My withdrawal remains pending

Jax avatar
Written by Jax
Updated over a week ago

Withdrawal address not recognized

Jax avatar
Written by Jax
Updated over a week ago

Where do I find the transaction hash?

Learn how you can find the transaction hash of any transaction.
Jax avatar
Written by Jax
Updated over a week ago

Where is my withdrawal?

You have withdrawn funds but they haven't reached the destination address?
Jax avatar
Written by Jax
Updated over a week ago

Invalid token error

Learn why you get an "invalid token error"
Jax avatar
Written by Jax
Updated over a week ago