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Pixel 3 and Pixel 4 wallet issues
Pixel 3 and Pixel 4 wallet issues
Farhan avatar
Written by Farhan
Updated over a week ago

This article might be helpful for you if you have the wallet application installed on your Pixel 3 (or Pixel 4) device, but for unknown reasons, the app just crashes all of the time.

The issue is with the Pixel 3โ€™s and Pixel 4โ€™s encryption engine has a bug in it which causes the app crash. Usually, this problem can be resolved by simply restarting your device.

After you restarted your phone, please save backup phrases for your BTC and BCH wallets.

You can use the following guides: - this one will explain how to get your 12-word backup phrase. - here you can find the instructions on how to import the wallet using the backup phrase.

If you want to prevent these kinds of issues in the future, we advise reimporting your wallets. This will encrypt the wallets with a fix our engineers put, which resolves this issue for Pixel 3 and Pixel 4 devices.

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