Summary
Swaps in the Bitcoin.com Wallet app are powered by third-party partners, which depend on the region you’re located in. Please skip ahead to the relevant section.
Please note that you can swap cryptocurrencies permissionlessly using a decentralized exchange like Bitcoin.com’s Verse DEX. To learn how it works, please read this guide.
Table of contents
Swapping from the United States
If you’re located in the United States, swaps in the Bitcoin.com Wallet app will be facilitated by ChangeNow. Here’s what to do if you’re having trouble with the swap:
Tap 🔔 from the home screen. This will take you to your inbox, where you can see a list of recent transactions.
Find the transaction you're having issues with and tap it. You can track the status of the swap. For example:
3. If there is a problem with the status of the transaction, note the transaction ID and tap the chat button:
The ChangeNow team will help you as soon as possible.
Swapping from outside the United States
If you’re located outside the United States, swaps in the Bitcoin.com Wallet app will be facilitated by sideshift. Here’s what to do if you’re having trouble with the swap:
Tap 🔔 from the home screen. This will take you to your inbox, where you can see a list of recent transactions.
Find the transaction you're having issues with and tap it. You can track the status of the swap. For example:
3. If there is a problem with the status of the transaction, note the order number and tap the chat button.
