To verify your account please go to the account verification tab under settings on your Exchange account.

We have different levels of verification depending on the amount of cryptocurrency you want to withdraw. 

Individual - This is the default after you have confirmed your email and enabled 2FA. With this level of verification, you can withdraw up to 34 BCH (1BTC) equivalent daily and up to 170 BCH (5BTC) per month. 

Individual Pro - For this level of verification, you will need to submit proof of address and a valid photo id as well as a selfie. After confirmation of your new account status, you can withdraw up to 3400 BCH daily (100 BTC) equivalent daily without any monthly limits. Please note that the verification process can take up to 24 hours.

Institutional - We offer institutional accounts to our business clients. To register as an institution, we will require full verification of Directors, UBOs, and all corporate documents and forms. The approval process typically takes 2-3 business days.

For more detailed information on required documents please proceed to the Account Verification page:

If you have problems verifying, feel free to drop us a message via the chat icon on the bottom right of this page. 

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