Blockchain transactions are not reversible.

If you have accidentally sent a deposit to a wrong address, your coins are most likely lost forever. Therefore, please make sure that the destination address contains no typos nor mistakes before initiating any transaction. 

If you accidentally deposit one currency to another’s address, we might be able to help you. For example, if you've sent BTC to a USDT address - we can help you recover your funds. 

Nevertheless, correction of such mistakes is a time-consuming manual process involving high risk. This is what will happen: 

  • The mistakenly sent deposit is being credited to your account within 3 months after we confirm that it’s possible to recover it;
  • The equivalent of $100 is being deducted from the amount of that deposit as a service fee.

Please note:

Some transactions can not be recovered. Please contact our Support Team to find out if your deposit can be recovered.

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