To make a deposit, open your Account page, generate and copy your address and use it to create a transaction from an external service.

Making a deposit - step by step

  1. Go to your Account page or just click the green "Deposit" button in the top right corner of the main window.

 2. Find the currency (use the "Search" field at the top) and hit the button in the "Deposit" column. This will generate your wallet address.

3. Copy and paste this address to a third party service to initiate the transaction.

4. Copy and paste your Payment ID to a separate field before initiating the transaction (for certain coins only).

Payment ID

Some coins have an additional identifier field that is generally called Payment ID (e.g. DestinationTag for XRP, Message for XEM).

It is crucial to insert this data in to a separate field when sending a deposit. If you haven't done it, you will have to contact our support team. You can do so by tapping the chat icon on the bottom right of the screen.

Important: Do not forget that each asset in your account has a separate unique address. It’s not possible to send certain coins to a wrong address, the funds can be lost forever. So always double-check any transaction. 

Receive your deposit

Once your funds reach us, you will see a pending transaction at the very bottom of the Account page in the "Latest transactions" section.

The funds will be reflected on your account shortly.

Keep track of your deposited funds at the relevant row on your Account page.

Deposit delays

We keep our software up-to-date, so sometimes deposits may be temporarily shut down for technical maintenance.

To find out the status of deposits of a certain coin, open the System Monitor page and see the coin status in the first column labelled "Deposits". Red color means that your deposit may be delayed and will come through once the deposits gets enabled.

Experiencing any issues with receiving your deposit? Contact us by tapping the chat icon on the bottom right of the screen.

Proceed to trading.

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