You have deposited Ethereum tokens to your account but they are not reflected on your balance?

Please follow the below instructions to make sure you have sent original tokens.

  1. Find the token page on the Coinmarketcap website.
  2. Open "Explorer" on the left side of the page and find official "Contract" address for the token.
  3. Find your transaction in the blockchain explorer by inserting your transaction hash to the "Search" field.
  4. Compare contract address of your transaction and contract address on the official token page you opened before.

If the contract address in your transaction differs from the official contract address, it means that these are not original tokens. These tokens can not be credited to your account nor compensated in any other way.

If the contract address of your transaction is correct, there are various possible reasons why you can't see the funds on your account.

Please proceed to Where is my deposit? article.

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