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Buying Crypto with the Bitcoin.com Accounts

How to Buy Crypto Using the Bitcoin.com Accounts

Support Team avatar
Written by Support Team
Updated this week

Buying cryptocurrency through the Bitcoin.com Accounts is simple, fast, and secure. Whether you're a first-time buyer or a seasoned crypto user, our intuitive interface will guide you through every step.

📑 Table of Contents

  1. How the Buy Flow Works

  2. Step-by-Step: How to Buy Crypto

  3. Need Help?

1. How the Buy Flow Works

Here’s a quick overview of the buying process:

  1. Verify Your Identity
    Most purchases require identity verification (~2 minutes).

  2. Add Payment Method
    Link your PayPal, credit/debit card, or bank account (~1 minute).

  3. Confirm Details
    Review your order and agree to the terms (~1 minute).

  4. Track Order
    Monitor the status of your order via email (~5–20 minutes).

  5. Spend, Trade, Stake, and More
    Your crypto will soon appear in your balance and is ready to use.

2. Step-by-Step: How to Buy Crypto

Follow these steps to purchase crypto through the Bitcoin.com Accounts:

  1. Log In to Your Wallet
    Go to https://accounts.bitcoin.com/dashboard/buy and log in.

  2. Tap “Buy”
    Located in the upper-left corner of the dashboard.

  3. Choose Your Crypto

    • Select an asset from the “Popular tokens” section

    • Or scroll to “All tokens” for the full list

  4. Enter the Amount

    • Input your desired amount in fiat currency

    • Tap the "↑ ↓" icon to switch to entering a crypto amount

  5. Click “Continue”

  6. Sign In to Complete the Purchase
    Use your email or Apple ID to proceed.

  7. Complete the Flow

    • Verify your identity

    • Add a payment method

    • Confirm purchase details

    • Track your order via email

Your crypto will be delivered directly to your wallet balance once the purchase is completed.

3. Need Help?

If you need assistance, our Bitcoin.com Support Team is available 24/7.

For a faster resolution, please have the following ready:

  • Your registered email address

  • Your order ID

  • A screenshot of the purchase from your dashboard

🖥️ Web Support (via Dashboard)

  1. Go to https://accounts.bitcoin.com/dashboard.

  2. Locate “Help & Support” at the bottom center of the page and tap on it.

  3. You’ll be redirected to the support article page.

  4. Tap the green and white chat icon in the lower-right corner of the screen.

  5. Select “Ask a question” to begin chatting.

📱 In-App Assistance

  1. Open the Bitcoin.com Wallet app

  2. Tap “More” (bottom-right corner)

  3. Tap “Help & Support”

  4. Select “Speak with a support agent”

  5. Then tap “Ask a question” to begin chatting

📧 Email Support

Prefer email? Reach out to us at [email protected]. We’re here 24/7 to help you!

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