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Bitcoin.com Exchange Support Centre
Bitcoin.com Exchange Support Centre
Most commonly asked questions and everthing else you need to know.
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112 articles in this collection
Written by
Stan Havryliuk,
Naomi,
Matthew
and 2 others
We are supporting the GHOST main net swap
Deposits and withdrawals will resume once the swap has been completed
Written by
Stan Havryliuk
Updated over a week ago
15,000,000 RPZX Trading Competition
Rapidz: Trade to win
Written by
Matthew
Updated over a week ago
Referral Program
Refer and earn
Written by
Stan Havryliuk
Updated over a week ago
Contact the team via Support Center
Written by
Stan Havryliuk
Updated over a week ago
How to buy crypto with Credit Card or Bank Transfer
Using USD, EUR, or GBP to buy BCH, BTC and more
Written by
Jax
Updated over a week ago
Announcements
AMA with Free TON
We're hosting an AMA with Free TON on February 23rd 17:00 UTC
Written by
Naomi
Updated this week
50,000 SENSO Trading Competition
Written by
Stan Havryliuk
Updated over a week ago
$10,000 AMUN leverage BTC/ ETH Trading Competition
Written by
Stan Havryliuk
Updated over a week ago
DigiByte Listing and 50,000 DGB Giveaway
Written by
Stan Havryliuk
Updated over a week ago
Fee-free trading - AMUN 3x Leveraged tokens
Written by
Ciaran
Updated over a week ago
Win $10,000 USDT: AMUN 3x Leverage ETH Trading Competition
AMUN 3x Leverage ETH Trading Competition
Written by
Stan Havryliuk
Updated over a week ago
$20,000 HEX Airdrop
Trade and Join the airdrop
Written by
Jax
Updated over a week ago
$500 RAPIDZ Giveaway - ENGLISH Channel
Written by
Jax
Updated over a week ago
150,000 LVN in Rewards: Trade and earn
Written by
Stan Havryliuk
Updated over a week ago
10,000 ESH - Deposit and Trade to win!
11 hours to deposit and 2 days to trade to win
Written by
Stan Havryliuk
Updated over a week ago
$5000 MATIC Trading Competition
How to win MATIC in our Competition
Written by
Stan Havryliuk
Updated over a week ago
2,000,000 RSR Trading Competition
Trade to win some RSR on our exchange
Written by
Stan Havryliuk
Updated over a week ago
50% Discount on BTC trading fees
Ahead of the Bitcoin halving, we're halving the trading fees
Written by
Stan Havryliuk
Updated over a week ago
$100 Daily Rewards for Top Traders
Written by
Stan Havryliuk
Updated over a week ago
1,000,000 SPICE Trading Competition and 200,000 SPICE for deposits
SPICE up your crypto portfolio
Written by
Stan Havryliuk
Updated over a week ago
GHOST has been withdrawn from my account
Written by
Stan Havryliuk
Updated over a week ago
$10,000 HEX Airdrop
Written by
Stan Havryliuk
Updated over a week ago
When will I receive my GHOST tokens?
Wondering when the GHOST airdrop will be processed?
Written by
Stan Havryliuk
Updated over a week ago
$3000 USDH in Trading Competition
Written by
Stan Havryliuk
Updated over a week ago
1 Billion HONK Airdrop
All you need to do and know to get your share of 1 Billion HONK
Written by
Stan Havryliuk
Updated over a week ago
25% Discount on trading fees on Rapidz
Get a 25% discount on trading fees for all RPZX pairs
Written by
Stan Havryliuk
Updated over a week ago
Bitcoin.com completes Harmony (ONE) Mainnet Swap and opens Deposits & Withdrawals for ONE
Harmony (ONE) Mainnet Swap
Written by
Stan Havryliuk
Updated over a week ago
50,000 AVA Trading Airdrop
Learn how you can earn more AVA when trading it on our exchange
Written by
Stan Havryliuk
Updated over a week ago
$2000 BCH Trading Competition
& $800 BCH for new traders
Written by
Stan Havryliuk
Updated over a week ago
50% Discount on all trading fees
From March 13th 13:30 PM UTC - March 15th 23:59 UTC
Written by
Stan Havryliuk
Updated over a week ago
$1000 EOSDT Twitter Contest
All you need to know to win $5 in EOSDT
Written by
Stan Havryliuk
Updated over a week ago
$1500 Trading Competition
Trade EOSDT on our Exchange for a chance to win crypto
Written by
Stan Havryliuk
Updated over a week ago
1 Billion HONK Lottery
Don't miss your chance to win HONK 🍀
Written by
Stan Havryliuk
Updated over a week ago
5,000,000 UPT Trading Competition and Lucky Draw
Written by
Stan Havryliuk
Updated over a week ago
ARRR Deposits Lucky Draw and Trading Competition
15,000 ARRR up for grabs when you trade, plus $500 BCH for one lucky depositor.
Written by
Stan Havryliuk
Updated over a week ago
$25,000 GoC Trading Competition
How do I win GoCrypto Tokens?
Written by
Stan Havryliuk
Updated over a week ago
0% Trading fees for BCH/FLEX
#MondayMotivation
Written by
Stan Havryliuk
Updated over a week ago
Want to earn 1000 UPT?
How to participate in this airdrop 💰🎉
Written by
Stan Havryliuk
Updated over a week ago
Trustverse Deposit Promotion Completed
Congratulations to all the winners!🎉
Written by
Stan Havryliuk
Updated over a week ago
Trustverse TRV Deposit Promotion
All you need to know about our Trustverse TRV Promotion
Written by
Stan Havryliuk
Updated over a week ago
Zcoin will be listed on January 10th 2020
Privacy coin Zcoin will be available on exchange from 10.01.2020
Written by
Stan Havryliuk
Updated over a week ago
Alliance Cargo Direct will be listing ACD Coin on Bitcoin.com Exchange
On the 27.11.2019 ACD Coin will be listed on Bitcoin.com Exchange
Written by
Jax
Updated over a week ago
UPT Deposits and Withdrawals are disabled until 27.11.2019
UPT Deposits will be disabled for the first week of trading
Written by
Jax
Updated over a week ago
SLP tokens: ready to unlock the next level of trading?
Written by
Jax
Updated over a week ago
Please be aware of fake listing offers
Written by
Jax
Updated over a week ago
Bitcoin.com Exchange partners with Hummingbot for Community-based Market Making
Written by
Jax
Updated over a week ago
Universal Protocol Token Listing Details
Written by
Jax
Updated over a week ago
CoinFLEX listing
Written by
Jax
Updated over a week ago
Account and security
Introducing sub-accounts
Learn what you can do with the new sub-account feature
Written by
Stan Havryliuk
Updated over a week ago
I don't receive confirmation emails
Written by
Jax
Updated over a week ago
Someone created an account with my email
Someone created an account with my email
Written by
Stan Havryliuk
Updated over a week ago
Someone accessed my account
Written by
Jax
Updated over a week ago
My account has been disabled
Account has been disabled, unable to trade, deposit, or withdraw.
Written by
Jax
Updated over a week ago
I can't access my emails
Written by
Jax
Updated over a week ago
Can I change the email address associated with my account?
Written by
Jax
Updated over a week ago
My password isn't working
What to do when your password isn't working
Written by
Jax
Updated over a week ago
How can I reset my password?
What to do when you want to reset your password
Written by
Jax
Updated over a week ago
I can't withdraw funds after changing my password
Written by
Jax
Updated over a week ago
How can I restore access to my account?
Written by
Jax
Updated over a week ago
How can I delete my account?
Written by
Jax
Updated over a week ago
How can I protect my account from intruders?
Learn how you can better protect your account from intruders
Written by
Jax
Updated over a week ago
Security tools
How to make best use of our security tools
Written by
Jax
Updated over a week ago
Activating 2 Factor-Authentication
Learn more about activating 2-Factor-Authentication
Written by
Jax
Updated over a week ago
My 2FA codes are not working
Written by
Jax
Updated over a week ago
I have lost/formatted my 2FA device
Written by
Jax
Updated over a week ago
Deposits/Withdrawals
My account withdrawals have been frozen
Written by
Stan Havryliuk
Updated over a week ago
Security of your funds
How we keep our traders' funds secure
Written by
Jax
Updated over a week ago
Making a deposit
Learn how to make your first deposit on our exchange
Written by
Jax
Updated over a week ago
Where is my deposit?
Deposited to your exchange account, but can't find the deposit?
Written by
Jax
Updated over a week ago
Cryptocurrency deposit processing times
How many confirmations until I see my deposit?
Written by
Jax
Updated over a week ago
Where is my ETH token deposit?
Can't find ETH tokens you deposited to your exchange account?
Written by
Jax
Updated over a week ago
Recovery of mistakenly sent deposits
Written by
Jax
Updated over a week ago
Why has my deposit address changed?
Written by
Jax
Updated over a week ago
I have deposited a coin that is not integrated
Written by
Jax
Updated over a week ago
Why are some cryptocurrencies offline?
Learn why cryptocurrencies on our exchange are sometimes offline
Written by
Jax
Updated over a week ago
Withdrawal limits
Learn how much you can withdraw daily/monthly
Written by
Jax
Updated over a week ago
What are the withdrawal fees?
Written by
Jax
Updated over a week ago
Withdrawals for this currency are offline
Written by
Jax
Updated over a week ago
An error occurred
What to do when you get the "an error occurred" notification
Written by
Jax
Updated over a week ago
I can't add a whitelist address
Written by
Jax
Updated over a week ago
What happens if I deposit BCH to a SegWit (BTC) address?
Sent BCH to my BTC address
Written by
Jax
Updated over a week ago
Whitelisting wallet addresses for withdrawals
Is your address whitelisted?
Written by
Jax
Updated over a week ago
I want to cancel my withdrawal
Written by
Jax
Updated over a week ago
Error when trying to withdraw funds
What to do when you get error messages when trying to withdraw funds
Written by
Jax
Updated over a week ago
I can't withdraw a coin/token
Written by
Jax
Updated over a week ago
Insufficient funds while withdrawing
What to do when you get the "insufficient funds" error while withdrawing
Written by
Jax
Updated over a week ago
Withdrawals on my account are kept on hold
Learn why withdrawals on your account are kept on hold
Written by
Jax
Updated over a week ago
My withdrawal remains pending
Written by
Jax
Updated over a week ago
Withdrawal address not recognized
Written by
Jax
Updated over a week ago
Where do I find the transaction hash?
Learn how you can find the transaction hash of any transaction.
Written by
Jax
Updated over a week ago
Where is my withdrawal?
You have withdrawn funds but they haven't reached the destination address?
Written by
Jax
Updated over a week ago
Invalid token error
Learn why you get an "invalid token error"
Written by
Jax
Updated over a week ago
Coins and markets
Markets overview
Written by
Jax
Updated over a week ago
Forks and Airdrops
Written by
Jax
Updated over a week ago
Will you support a certain coin?
Written by
Jax
Updated over a week ago
Trading
Perform a trade
Written by
Jax
Updated over a week ago
Trading tools
Learn more about the tools we offer you on our platform
Written by
Jax
Updated over a week ago
Market orders
Written by
Jax
Updated over a week ago
Scaled orders
Written by
Jax
Updated over a week ago
Limit orders
Written by
Jax
Updated over a week ago
How to manage your trading & payment activity
Written by
Jax
Updated over a week ago
Unable to set the desired trading quantity
Written by
Jax
Updated over a week ago
Error when trying to transfer funds
Written by
Jax
Updated over a week ago
Trading commissions
Written by
Jax
Updated over a week ago
Insufficient funds while trading
What to do when you get this notification
Written by
Jax
Updated over a week ago
I want to cancel my order
Learn how you can cancel an order on our exchange
Written by
Jax
Updated over a week ago
Other problems with order management
Written by
Jax
Updated over a week ago
Legal & KYC
Common verification mistakes
The most common KYC mistakes
Written by
Stan Havryliuk
Updated over a week ago
Why do I have to go through verification?
Written by
Jax
Updated over a week ago
How to verify my account?
Written by
Jax
Updated over a week ago
Privacy Policy
Written by
Jax
Updated over a week ago
List of restricted countries
What countries are currently unsupported?
Written by
Jax
Updated over a week ago