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Bitcoin.com Exchange Support Centre
Bitcoin.com Exchange Support Centre
Most commonly asked questions and everthing else you need to know.
+2
123 articles in this collection
Written by
Stan Havryliuk,
Naomi,
Matthew
and 2 others
$7000 IQQ Trading Competition
Trade to win from April 11th at 0:01 UTC - April 20th at 23:59 UTC
Written by
Naomi
Updated yesterday
Grom Airdrop
Written by
Naomi
Updated over a week ago
We are supporting the GHOST main net swap
Deposits and withdrawals will resume once the swap has been completed
Written by
Stan Havryliuk
Updated over a week ago
15,000,000 RPZX Trading Competition
Rapidz: Trade to win
Written by
Matthew
Updated over a week ago
Referral Program
Refer and earn
Written by
Stan Havryliuk
Updated over a week ago
Contact the team via Support Center
Written by
Stan Havryliuk
Updated over a week ago
How to buy crypto with Credit Card or Bank Transfer
Using USD, EUR, or GBP and many more
Written by
Jax
Updated over a week ago
Announcements
$3000 Pastel Deposit Promotion
Deposit Pastel to earn a Bonus
Written by
Naomi
Updated over a week ago
$10,000 Pastel Trading Competition
Trade PSL/USDT and win
Written by
Naomi
Updated over a week ago
Chiliz AMA
AMA with Chiliz on March 4th 17:00 UTC - 18:00 UTC
Written by
Naomi
Updated over a week ago
AMA with Free TON
We're hosting an AMA with Free TON on February 23rd 17:00 UTC
Written by
Naomi
Updated over a week ago
50,000 SENSO Trading Competition
Written by
Stan Havryliuk
Updated over a week ago
$10,000 AMUN leverage BTC/ ETH Trading Competition
Written by
Stan Havryliuk
Updated over a week ago
DigiByte Listing and 50,000 DGB Giveaway
Written by
Stan Havryliuk
Updated over a week ago
Fee-free trading - AMUN 3x Leveraged tokens
Written by
Ciaran
Updated over a week ago
Win $10,000 USDT: AMUN 3x Leverage ETH Trading Competition
AMUN 3x Leverage ETH Trading Competition
Written by
Stan Havryliuk
Updated over a week ago
$20,000 HEX Airdrop
Trade and Join the airdrop
Written by
Jax
Updated over a week ago
$500 RAPIDZ Giveaway - ENGLISH Channel
Written by
Jax
Updated over a week ago
150,000 LVN in Rewards: Trade and earn
Written by
Stan Havryliuk
Updated over a week ago
10,000 ESH - Deposit and Trade to win!
11 hours to deposit and 2 days to trade to win
Written by
Stan Havryliuk
Updated over a week ago
$5000 MATIC Trading Competition
How to win MATIC in our Competition
Written by
Stan Havryliuk
Updated over a week ago
2,000,000 RSR Trading Competition
Trade to win some RSR on our exchange
Written by
Stan Havryliuk
Updated over a week ago
50% Discount on BTC trading fees
Ahead of the Bitcoin halving, we're halving the trading fees
Written by
Stan Havryliuk
Updated over a week ago
$100 Daily Rewards for Top Traders
Written by
Stan Havryliuk
Updated over a week ago
1,000,000 SPICE Trading Competition and 200,000 SPICE for deposits
SPICE up your crypto portfolio
Written by
Stan Havryliuk
Updated over a week ago
GHOST has been withdrawn from my account
Written by
Stan Havryliuk
Updated over a week ago
$10,000 HEX Airdrop
Written by
Stan Havryliuk
Updated over a week ago
When will I receive my GHOST tokens?
Wondering when the GHOST airdrop will be processed?
Written by
Stan Havryliuk
Updated over a week ago
$3000 USDH in Trading Competition
Written by
Stan Havryliuk
Updated over a week ago
1 Billion HONK Airdrop
All you need to do and know to get your share of 1 Billion HONK
Written by
Stan Havryliuk
Updated over a week ago
25% Discount on trading fees on Rapidz
Get a 25% discount on trading fees for all RPZX pairs
Written by
Stan Havryliuk
Updated over a week ago
Bitcoin.com completes Harmony (ONE) Mainnet Swap and opens Deposits & Withdrawals for ONE
Harmony (ONE) Mainnet Swap
Written by
Stan Havryliuk
Updated over a week ago
50,000 AVA Trading Airdrop
Learn how you can earn more AVA when trading it on our exchange
Written by
Stan Havryliuk
Updated over a week ago
$2000 BCH Trading Competition
& $800 BCH for new traders
Written by
Stan Havryliuk
Updated over a week ago
50% Discount on all trading fees
From March 13th 13:30 PM UTC - March 15th 23:59 UTC
Written by
Stan Havryliuk
Updated over a week ago
$1000 EOSDT Twitter Contest
All you need to know to win $5 in EOSDT
Written by
Stan Havryliuk
Updated over a week ago
$1500 Trading Competition
Trade EOSDT on our Exchange for a chance to win crypto
Written by
Stan Havryliuk
Updated over a week ago
1 Billion HONK Lottery
Don't miss your chance to win HONK π
Written by
Stan Havryliuk
Updated over a week ago
5,000,000 UPT Trading Competition and Lucky Draw
Written by
Stan Havryliuk
Updated over a week ago
ARRR Deposits Lucky Draw and Trading Competition
15,000 ARRR up for grabs when you trade, plus $500 BCH for one lucky depositor.
Written by
Stan Havryliuk
Updated over a week ago
$25,000 GoC Trading Competition
How do I win GoCrypto Tokens?
Written by
Stan Havryliuk
Updated over a week ago
0% Trading fees for BCH/FLEX
#MondayMotivation
Written by
Stan Havryliuk
Updated over a week ago
Want to earn 1000 UPT?
How to participate in this airdrop π°π
Written by
Stan Havryliuk
Updated over a week ago
Trustverse Deposit Promotion Completed
Congratulations to all the winners!π
Written by
Stan Havryliuk
Updated over a week ago
Trustverse TRV Deposit Promotion
All you need to know about our Trustverse TRV Promotion
Written by
Stan Havryliuk
Updated over a week ago
Zcoin will be listed on January 10th 2020
Privacy coin Zcoin will be available on exchange from 10.01.2020
Written by
Stan Havryliuk
Updated over a week ago
Alliance Cargo Direct will be listing ACD Coin on Bitcoin.com Exchange
On the 27.11.2019 ACD Coin will be listed on Bitcoin.com Exchange
Written by
Jax
Updated over a week ago
UPT Deposits and Withdrawals are disabled until 27.11.2019
UPT Deposits will be disabled for the first week of trading
Written by
Jax
Updated over a week ago
SLP tokens: ready to unlock the next level of trading?
Written by
Jax
Updated over a week ago
Please be aware of fake listing offers
Written by
Jax
Updated over a week ago
Bitcoin.com Exchange partners with Hummingbot for Community-based Market Making
Written by
Jax
Updated over a week ago
Universal Protocol Token Listing Details
Written by
Jax
Updated over a week ago
CoinFLEX listing
Written by
Jax
Updated over a week ago
Account and security
Introducing sub-accounts
Learn what you can do with the new sub-account feature
Written by
Stan Havryliuk
Updated over a week ago
I don't receive confirmation emails
Written by
Jax
Updated over a week ago
Someone created an account with my email
Someone created an account with my email
Written by
Stan Havryliuk
Updated over a week ago
Someone accessed my account
Written by
Jax
Updated over a week ago
My account has been disabled
Account has been disabled, unable to trade, deposit, or withdraw.
Written by
Jax
Updated over a week ago
I can't access my emails
Written by
Jax
Updated over a week ago
Can I change the email address associated with my account?
Written by
Jax
Updated over a week ago
My password isn't working
What to do when your password isn't working
Written by
Jax
Updated over a week ago
How can I reset my password?
What to do when you want to reset your password
Written by
Jax
Updated over a week ago
I can't withdraw funds after changing my password
Written by
Jax
Updated over a week ago
How can I restore access to my account?
Written by
Jax
Updated over a week ago
How can I delete my account?
Written by
Jax
Updated over a week ago
How can I protect my account from intruders?
Learn how you can better protect your account from intruders
Written by
Jax
Updated over a week ago
Security tools
How to make best use of our security tools
Written by
Jax
Updated over a week ago
Activating 2 Factor-Authentication
Learn more about activating 2-Factor-Authentication
Written by
Jax
Updated over a week ago
My 2FA codes are not working
Written by
Jax
Updated over a week ago
I have lost/formatted my 2FA device
Written by
Jax
Updated over a week ago
Deposits/Withdrawals
My account withdrawals have been frozen
Written by
Stan Havryliuk
Updated over a week ago
Security of your funds
How we keep our traders' funds secure
Written by
Jax
Updated over a week ago
Making a deposit
Learn how to make your first deposit on our exchange
Written by
Jax
Updated over a week ago
Where is my deposit?
Deposited to your exchange account, but can't find the deposit?
Written by
Jax
Updated over a week ago
Cryptocurrency deposit processing times
How many confirmations until I see my deposit?
Written by
Jax
Updated over a week ago
Where is my ETH token deposit?
Can't find ETH tokens you deposited to your exchange account?
Written by
Jax
Updated over a week ago
Recovery of mistakenly sent deposits
Written by
Jax
Updated over a week ago
Why has my deposit address changed?
Written by
Jax
Updated over a week ago
I have deposited a coin that is not integrated
Written by
Jax
Updated over a week ago
Why are some cryptocurrencies offline?
Learn why cryptocurrencies on our exchange are sometimes offline
Written by
Jax
Updated over a week ago
Withdrawal limits
Learn how much you can withdraw daily/monthly
Written by
Jax
Updated over a week ago
What are the withdrawal fees?
Written by
Jax
Updated over a week ago
Withdrawals for this currency are offline
Written by
Jax
Updated over a week ago
An error occurred
What to do when you get the "an error occurred" notification
Written by
Jax
Updated over a week ago
I can't add a whitelist address
Written by
Jax
Updated over a week ago
What happens if I deposit BCH to a SegWit (BTC) address?
Sent BCH to my BTC address
Written by
Jax
Updated over a week ago
Whitelisting wallet addresses for withdrawals
Is your address whitelisted?
Written by
Jax
Updated over a week ago
I want to cancel my withdrawal
Written by
Jax
Updated over a week ago
Error when trying to withdraw funds
What to do when you get error messages when trying to withdraw funds
Written by
Jax
Updated over a week ago
I can't withdraw a coin/token
Written by
Jax
Updated over a week ago
Insufficient funds while withdrawing
What to do when you get the "insufficient funds" error while withdrawing
Written by
Jax
Updated over a week ago
Withdrawals on my account are kept on hold
Learn why withdrawals on your account are kept on hold
Written by
Jax
Updated over a week ago
My withdrawal remains pending
Written by
Jax
Updated over a week ago
Withdrawal address not recognized
Written by
Jax
Updated over a week ago
Where do I find the transaction hash?
Learn how you can find the transaction hash of any transaction.
Written by
Jax
Updated over a week ago
Where is my withdrawal?
You have withdrawn funds but they haven't reached the destination address?
Written by
Jax
Updated over a week ago
Invalid token error
Learn why you get an "invalid token error"
Written by
Jax
Updated over a week ago
Coins and markets
Markets overview
Written by
Jax
Updated over a week ago
Forks and Airdrops
Written by
Jax
Updated over a week ago
Will you support a certain coin?
Written by
Jax
Updated over a week ago
Trading
$3000 IQQ Deposit Promotion
Deposit IQQ from April 9th 0:01 UTC - April 11th 23:59 UTC for a Bonus
Written by
Naomi
Updated this week
$7000 PSL Trading Competition
Trade to win in our latest trading competition
Written by
Naomi
Updated over a week ago
$17,000 Curate Trading Competition
Trade XCUR/USDT for a chance to win
Written by
Naomi
Updated over a week ago
Our Prize payout mechanism explained
Wondering how we calculate the rate of prize payouts? Read on:
Written by
Naomi
Updated over a week ago
Introducing our Exchange Analytics
Learn more about our Analytics Dashboard
Written by
Naomi
Updated over a week ago
Why canβt I transfer USDT to my trading account?
When you try to transfer USDT to your trading account, you get an error message? Here is how to solve it.
Written by
Naomi
Updated over a week ago
Perform a trade
Written by
Jax
Updated over a week ago
Trading tools
Learn more about the tools we offer you on our platform
Written by
Jax
Updated over a week ago
Market orders
Written by
Jax
Updated over a week ago
Scaled orders
Written by
Jax
Updated over a week ago
Limit orders
Written by
Jax
Updated over a week ago
How to manage your trading & payment activity
Written by
Jax
Updated over a week ago
Unable to set the desired trading quantity
Written by
Jax
Updated over a week ago
Error when trying to transfer funds
Written by
Jax
Updated over a week ago
Trading commissions
Written by
Jax
Updated over a week ago
Insufficient funds while trading
What to do when you get this notification
Written by
Jax
Updated over a week ago
I want to cancel my order
Learn how you can cancel an order on our exchange
Written by
Jax
Updated over a week ago
Other problems with order management
Written by
Jax
Updated over a week ago
Legal & KYC
Common verification mistakes
The most common KYC mistakes
Written by
Stan Havryliuk
Updated over a week ago
Why do I have to go through verification?
Written by
Jax
Updated over a week ago
How to verify my account?
Written by
Jax
Updated over a week ago
Privacy Policy
Written by
Jax
Updated over a week ago
List of restricted countries
What countries are currently unsupported?
Written by
Jax
Updated over a week ago