Welcome to our Support centre.
Here, we have covered all common issues and provide you with step-by-step guides on how to solve them.
To resolve your issue please find the corresponding article and follow the guide. If you can't find a solution to your problem, we will provide you with the corresponding contact form. However, most issues can be resolved even without filing a ticket.
Start finding your issue by typing a keyword into the search bar and hitting Enter.
You also can select a proper category, such as “Withdrawals”, and look through the articles to find the one describing your issue. We encourage you to read through some of the "Articles" in each category to learn more about how the exchange operates.
If you are sure that your issue isn’t covered in the knowledge base, please contact us by starting a conversation via the chat box on the bottom right of this screen, Alternatively, you can contact us by email at firstname.lastname@example.org.