You may detect it by one of the following events:

  • foreign trades/payments in your Reports which were not performed by you.
  • incoming notification emails which were not requested by you.
  • foreign sessions and/or unknown activity in the Security log.

If you see any of the above, please follow the steps below immediately:

  1. Change your password and terminate all sessions here.
  2. Enable 2-factor authentication, if you haven't already.
  3. Change the password to your email account.
  4. Check your computer for malware. Make sure that you are not using public/unprotected WiFi connection.

By doing this you will take away the access to your account from possible intruders. Here is a detailed guide on how to stay safe and secure.

Should you experience any problems with accessing your account, please contact us by submitting a request here: "my account was hacked".

"I want to delete my account."

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